New Business Consultant

AIA NZ; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

AIA NZ is seeking a New Business Consultant to handle new business applications efficiently while providing exceptional customer service. The ideal candidate should possess strong communication skills and attention to detail. This permanent role offers opportunities for growth within a supportive environment that values diversity and inclusion.

Benefits

Opportunities for internal mobility

Competitive employee benefits including insurances

Extra leave days each quarter

Membership to AIA Vitality program

Flexible working arrangements

Qualifications

• Experienced in handling complex information.
• Strong attention to detail and customer service orientation.

Responsibilities

• Process and finalize new business applications efficiently.
• Provide customer service via various channels.
• Build strong internal relationships and ensure compliance with guidelines.

Skills

Customer service experience

Clear communication skills

Attention to detail

Problem-solving skills

Job description

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

The Opportunity

A permanent vacancy for a New Business Consultant, responsible for processing and finalising all new business items.

This role involves working collaboratively with the New Business Operations teams to ensure all documentation is completed correctly and in an efficient and customer-centric manner.

Key Responsibilities Include

• Completing all new business applications as quickly as reasonably possible with the highest levels of customer service and accuracy.
• Issuing business with the correct underwriting terms and conditions applied, as determined by the Underwriters.
• Managing business in accordance with agreed standards.
• Responding to enquiries from all stakeholders, either via phone, email, fax, or written, with the highest standard of customer service.
• Continuing to build strong internal relationships with New Business and the wider organisation.
• Ensuring established business guidelines regarding New Business are understood.
• Following all risk and compliance guidelines.
• Ensuring proper authority has been obtained when exceptions are required, following recommendations provided.
  
  

Ideally, You'll Bring

• Previous customer service experience, ideally with a strong ability to handle complex information.
• Clear and precise communication skills.
• Strong attention to detail.
• Proven problem-solving skills.
  
  

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:

• Opportunities to grow within the business through internal mobility.
• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.
• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!
• A supportive and inclusive workplace.
• Flexible working arrangements.
  
  

If you believe in better, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If there's anything we may need to consider to support you with our recruitment process, please email [e-mail].

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Job ad expires Friday 11th of July, close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.