Network Support Specialist (Network Team)

Rocket Lab; Auckland; On-site; NZD 70,000 - 100,000; Full time

Job summary

A leading tech company in New Zealand is seeking a Support Engineer to enhance support for a major IoT network. The role involves troubleshooting network-related issues, managing support tickets, and ensuring high levels of reliability and performance. Ideal candidates enjoy problem-solving, learning new technologies, and collaborating across teams.

Benefits

Six months paid parental leave

Four weeks parental leave for secondary caregivers

Annual $1000 self-development budget

Wellness leave and unlimited paid annual leave

Inclusive remuneration package

Dog-friendly office

Qualifications

• Enjoy troubleshooting complex distributed systems.
• Willingness to learn coding (Athena/Presto knowledge is a bonus).
• Proficiency in building dashboards and alerts.

Responsibilities

• Manage incoming support tickets related to the communications network.
• Solve issues and escalate when deeper investigation is necessary.
• Track and improve KPIs for support efficiency and network reliability.

Skills

Troubleshooting complex distributed systems

Coding willingness

Dashboard building

Tools

Grafana

Metabase

Job description

About the role

At Halter, we’re building more than software — we’re transforming the way the world farms. Our smart collars let farmers monitor and care for their cattle through deep integrations and insights. The Network Team powers one of New Zealand’s largest private IoT networks with over 300,000 connected devices.

We’re seeking a Support Engineer to manage and improve support for all network-related issues. You will be the first point of contact for tickets related to connectivity, reliability, and performance, and play a key role in quick issue resolution, often before they impact customers.

What your day could look like

• Manage incoming support tickets related to the communications network
• Solve issues and escalate when deeper investigation is necessary
• Track and improve KPIs for support efficiency and network reliability
• Build internal tools like dashboards and monitors to streamline workflows
• Collaborate with Customer Support and Fleet teams to proactively identify and fix issues
• Identify recurring problems and develop long-term solutions through tooling or process improvements

What success looks like

• A well-managed, low-latency support ticket queue
• Clear visibility into network health and incident trends
• Improved communication KPIs over time
• Fewer issues reaching customers due to proactive triage and flagging

You’ll thrive if you

• Enjoy troubleshooting complex distributed systems
• Are willing to learn coding (Athena/Presto knowledge is a bonus)
• Can build dashboards and alerts using tools like Grafana or Metabase
• Work well across teams, translating customer issues into technical investigations
• Value clear documentation, streamlined triage, and continuous improvement

Why our team loves working at Halter

• Solving real-world problems with an epic team in a growth-focused culture
• Sharing a mission to make a meaningful difference
• Being part of a high-growth NZ tech company on the global stage
• Valuing ideas, moving fast, and making an impact
• State-of-the-art, dog-friendly office in Auckland city
• Partnered with Southern Cross Health Insurance for well-being
• Six months paid parental leave for primary caregivers, four weeks for secondary, plus other benefits
• Annual $1000 self-development budget
• Wellness leave and unlimited paid annual leave
• Inclusive remuneration package with salary, benefits, and stock options
• Snacks and drinks available daily

Our Office First Approach

We believe in-person connections foster growth, learning, and meaningful relationships. Our office-first culture means working from the office daily as default, with flexibility when needed. Our high-trust environment encourages collaboration, innovation, and continuous learning, making our work enjoyable and impactful.

About Halter

Halter aims to enable farmers to run productive and sustainable operations. Our technology allows cattle to move naturally, revolutionizing grazing and industry practices. We’re solving challenging problems within a talented, high-performance culture, backed by Tier 1 investors like Bessemer Venture Partners, DCVC, and others. Learn more on our careers website, LinkedIn, and Instagram.

Join our team

Halter values diversity and inclusion. If you meet most of the requirements but not all, we encourage you to apply anyway. Send your cover letter and CV explaining why you’re excited about the role. Check out our careers page and follow us on LinkedIn and Instagram.