Neighbourhood Host (Porter/Valet) | Hotel Indigo Auckland

InterContinental Hotels Group; Auckland; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading hotel company in Auckland is seeking a passionate Neighbourhood Host to provide exceptional guest services. This part-time role includes assisting with valet parking, sharing local knowledge, and ensuring a memorable experience for guests. Ideal candidates will have excellent communication skills and flexibility to work various shifts. Competitive salary and benefits provided.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• Passion for creating memorable guest experiences.
• Valid driver’s license with clean driving record.
• Flexibility to work varying shifts including weekends and holidays.

Responsibilities

• Assist with vehicle valet parking services.
• Handle luggage and belongings with care during check-in and check-out.
• Inspire guests by sharing knowledge of local attractions and dining options.

Skills

Creating memorable guest experiences

Excellent communication and interpersonal skills

Team collaboration

Job description

Overview

Hotel: Auckland (AKLAL), 53 St. Patrick's Square, 1010

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience.

We\'re looking for a passionate Neighbourhood Host to join our team in a part time role and help ensure our guests are welcomed and supported during their stay. As a Neighbourhood Host, you\'ll ensure seamless guest services (such as valet parking and assisting with reservations), as well as recommending hidden dining gems, local events, or storytelling about our hotel\'s unique design and neighbourhood ties. Your warm hospitality and local knowledge will play a key role in making every stay unforgettable.

Responsibilities

• Assist with vehicle valet parking services
• Handle luggage and belongings with care during check-in and check-out
• Maintain an immaculate, welcoming lobby area
• Inspire guests by sharing your knowledge of local attractions, events, dining options, and hidden neighbourhood gems
• Engage guests with stories about our property\'s unique design, artwork, and connection to the local area.

Qualifications

• A passion for creating memorable guest experiences
• Valid driver\'s license with clean driving record
• Excellent communication and interpersonal skills
• Team player who collaborates effectively across departments
• Flexibility to work varying shifts including weekends and holidays
• Legal working rights within New Zealand

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.