National Operations Centre EMS Operator

WILSON GROUP; Maungakiekie-Tāmaki; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading security company in Auckland is looking for a General Operator to provide specialist response and monitoring services. The role requires attention to detail, excellent communication skills, and the ability to maintain confidentiality. You will monitor systems, respond to events, and support teams during peak periods. The position offers a living wage and opportunities for professional training and development.

Benefits

Extensive discounts across retailers

Training and development programs

Access to EAP and support services

Qualifications

• Prior experience in a contact/monitoring centre is advantageous.
• Professionalism when handling confidential information is essential.
• Experience with monitoring systems is desirable but not essential.

Responsibilities

• Deliver high-quality service to internal and external stakeholders.
• Monitor operational systems and respond swiftly to events.
• Accurately log incidents and system issues according to protocols.

Skills

Attention to detail

Critical thinking

Communication skills

Calm under pressure

Collaborative mindset

Job description

Overview

Join New Zealand’s Leading Security Company – FIRST Security!

Based in our National Operations Centre in Mount Wellington, Auckland, we are seeking a General Operator to join our Auckland-based team to provide specialist response and monitoring services to our clients.

Role Highlights

• Living wage
• Fulltime – 40 hours per week, overtime available from time to time
• Roster – Tuesday to Saturday, 14:00 to 22:00

Responsibilities

• Deliver high-quality service to both internal and external stakeholders.
• Monitor operational systems and respond swiftly to events in line with established procedures.
• Handle sensitive information with discretion and maintain strict confidentiality standards.
• Provide support across teams during peak periods, staff shortages, or business continuity requirements.
• Communicate professionally with clients and stakeholders, ensuring all queries are resolved efficiently.
• Accurately log incidents, hazards, system issues, and other events in accordance with company protocols.

What we’re looking for

• Strong attention to detail and accuracy in a fast-paced environment.
• Demonstrated critical thinking skills and ability to make good judgements in sometimes ambiguous situations.
• Prior experience in a contact/monitoring centre environment advantageous.
• Excellent communication skills, both verbal and written, a requirement of this role.
• The ability to remain calm under pressure and respond effectively to time-sensitive events.
• A collaborative mindset with a willingness to support colleagues and adapt to changing priorities.
• Professionalism and integrity when handling confidential information.
• Experience using monitoring systems or working in a service-oriented role (desirable but not essential).

Further benefits

• Full access to FIRST Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.
• Strong company focus on training and development – How can we help you grow?
• Ongoing support, welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau.
• Full access to EAP and support services, including confidential counselling and financial budgeting services for both you and your family.

If these positions are of interest to you, Apply NOW!!