Museum Assistant

Auckland Council; Auckland; On-site; NZD 60,000 - 80,000; Part time

Job summary

A local government agency in Auckland is looking for enthusiastic Museum Assistants to join their Visitor Services Team. This ongoing role involves assisting visitors, selling tickets and merchandise, and supporting various events. Ideal candidates will have customer service experience and great communication skills. Commitment to long-term employment is essential, especially during peak periods. The role offers an hourly rate of $28.95.

Benefits

Ongoing casual work

Supportive team environment

Opportunities for career development

Qualifications

• Friendly and proactive personality suited for a visitor-focused environment.
• Ability to anticipate visitor needs.
• Positive and flexible approach.

Responsibilities

• Assist visitors with tickets and merchandise.
• Support events and public programmes.
• Create a safe and engaging environment.

Skills

Customer service experience

Cash handling experience

Great communication skills

Attention to detail

Understanding of te ao Māori

Job description

Overview

A waterfront location in the heart of Tāmaki Makaurau. Ongoing casual roles (not just summer!). Be part of a vibrant visitor-focused team.

The opportunity

Join the team at the New Zealand Maritime Museum – Hui Te Ananui a Tangaroa, a place where Aotearoa’s maritime stories come to life. Located on Hobson Wharf in the Viaduct, we’re looking for enthusiastic Museum Assistants to join our Visitor Services Team in ongoing casual roles.

This is not just a summer job – we’re looking for people who are committed to staying on with us. Christmas and New Year is our busiest period, so availability then is essential.

As the welcoming face of the museum, you’ll help visitors with tickets, retail sales, and vessel trips, while also supporting events and programmes that showcase our maritime stories.

You could expect to work on:

• Greeting and assisting visitors at front-of-house
• Selling tickets, memberships, merchandise, and vessel trips
• Supporting events, public programmes, and family activities
• Ensuring a safe, welcoming, and engaging environment
• Sharing knowledge of the local area and museum offerings

About you

We’re looking for people who are friendly, proactive, and thrive in a busy visitor-focused environment.

Ideally, you’ll bring:

• Experience in customer service, tourism, or hospitality
• Cash handling experience
• Great communication skills and the ability to anticipate visitor needs
• A positive, flexible approach, with attention to detail
• A willingness to grow your understanding of te ao Māori and incorporate te reo and tikanga into your mahi

What we offer

• Ongoing casual work with a supportive, collaborative team
• A workplace in the heart of Auckland’s waterfront
• The chance to develop skills and explore future opportunities within the wider Auckland Council group
• This is a fantastic stepping stone – once you’re part of the organisation, there are many pathways to develop and grow your career
• Hourly rate: $28.95

Please only apply if you are committed to being part of the team beyond the summer period.

Apply now

You can find the position description_here. Applications close: Thursday 16th October 2025

Please note:

• Safety Sensitive: This role is deemed safety sensitive and, in line with Auckland Council policy, you will be required to complete pre-employment drug & alcohol testing.
• Police Vetting: Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children’s Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Tātaki Auckland Unlimited (TAU) is Auckland’s cultural, events and destination agency. It enriches the cultural life and vibrancy of Auckland through events, experiences and taonga (treasures). Its work connects communities, celebrates identity and grows Auckland’s reputation as a world-class place to live, visit and belong. TAU is a proud Auckland Council-controlled organisation.

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.