Motor Insurance Claims Officer

Assurant; Auckland; On-site; NZD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated claims management professional to join their vibrant team in Auckland. This role offers a unique opportunity to manage a portfolio of motor insurance claims while working in a supportive and diverse environment. With a hybrid work model and no weekend or night shifts, you will enjoy a healthy work-life balance. The company values your well-being, providing mental health recharge days and development programs. If you have a passion for customer service and a knack for negotiation, this is the perfect chance to thrive in your career while making a positive impact.

Benefits

Development programs and study grants

Cultural day off

International and Local mentoring programs

Diversity panels and employee resource groups

Hybrid work model

Mental Health recharge days

Annual health & wellbeing allowance

Volunteering opportunities

Qualifications

• At least one year of claims experience in the insurance industry.
• Sound knowledge of claims processes, especially in motor insurance.

Responsibilities

• Manage insurance claims and negotiations across the Motor portfolio.
• Provide technical assistance and advice regarding insurance law.

Skills

Claims Management

Negotiation Skills

Customer Service

Analytical Skills

Communication Skills

Time Management

Education

Experience in Insurance Industry

Job description

Why work with Assurant?

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

Some of the benefits we offer to our team members are:

1. Development programs and study grants and support for higher education
2. Cultural day off to celebrate what’s important to you
3. International and Local mentoring programs
4. Diversity panels and employee resource groups
5. Hybrid work model - 3 days onsite, 2 days remote in new modern offices
6. 2 Mental Health recharge days per year
7. Annual health & wellbeing allowance to contribute to your overall wellbeing
8. Volunteering opportunities to give back to a cause that is important to you

What’s the role about?

Reporting to the Motor Claims Manager, this role is responsible for management of the portfolio of insurance claims, managing all claims and negotiations across the Motor portfolio.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week. Plus, no weekend or night shifts! This position is a fixed term contract to cover a period of leave and is due to conclude between July - September 2025.

Other Duties Include:

1. Answer customer enquiries around coverage, lodging a claim, and information required to support a claim
2. Report and escalate risk and compliance related concerns, issues and failures.
3. Deliver general technical assistance and advice in regards applications to insurance law
4. Develop and implement strategies to reduce/ mitigate claims costs

About You:

1. At least one year claims experience in the insurance industry
2. Sound knowledge of claims processes, experience with motor or motorcycle insurance products is highly desired
3. Excellent verbal and written communication skills
4. High level interpersonal and analytical skills
5. Ability to plan and prioritise tasks to meet timeframes
6. Proven customer service skills
7. Confident negotiator

To Apply:

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now! We will be reviewing applications as we receive them and encourage you to apply early.

For further information about Assurant, please visit our website: https://www.assurant.com/.

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.