Motel Operations & Guest Experience Leader

JobSpace; Wellington; On-site; NZD 39,000 - 48,000; Full time

Job summary

JobSpace in Masterton seeks a dedicated Motel Manager to oversee daily operations, from reception and reservations to housekeeping and staff management. You will coordinate guest check-ins, inquiries and maintain high service standards.

Responsibilities include supervising staff, security, maintenance, purchasing and financial activities, plus preparing reports and ensuring legal compliance. Weekend work may be required.

Qualifications

• Diploma Level 5 or two years of relevant work experience.
• Strong leadership and staff management skills.
• Good communication and customer service skills.
• Good organisational and problem-solving skills.
• Ability to manage multiple responsibilities and work under pressure.
• Basic understanding of financial, purchasing and administrative processes.
• Knowledge of workplace health and safety requirements.
• Ability to work weekends and public holidays when required.

Responsibilities

• Oversee the daily operations of the motel, including reception, reservations, guest services and housekeeping.
• Manage, supervise, train and roster motel staff to ensure smooth day-to-day operations.
• Coordinate guest check-ins, check-outs, bookings and enquiries.
• Monitor customer satisfaction and resolve guest complaints and service issues.
• Oversee housekeeping activities and ensure motel rooms and common areas are clean, presentable and well maintained.
• Supervise motel security arrangements and ensure the safety of guests, staff and property.
• Coordinate property, garden and general maintenance and arrange repairs when required.
• Monitor purchasing, stock levels, supplier arrangements and operating expenses.
• Oversee accounting and daily financial activities, including banking, revenue and expense records.
• Prepare and review operational and financial reports.
• Ensure the motel complies with employment, health and safety and other relevant laws and regulations.
• Promote the motel's services and maintain good relationships with guests and suppliers.
• Provide guests with information about local attractions, tourism activities, tours and transportation.
• Identify operational issues and implement improvements to improve efficiency and guest satisfaction.

Skills

Leadership

Staff management

Communication

Customer service

Organisational skills

Problem-solving

Time management

Education

Diploma Level 5 or two years experience

Job description

JobSpace in Masterton seeks a dedicated Motel Manager to oversee daily operations, from reception and reservations to housekeeping and staff management. You will coordinate guest check-ins, inquiries and maintain high service standards.

Responsibilities include supervising staff, security, maintenance, purchasing and financial activities, plus preparing reports and ensuring legal compliance. Weekend work may be required.