Milford Sound

RealNZ; Milford Sound; On-site; NZD 43,000 - 45,000; Full time

Benefits offered by this job

Subsidised accommodation

Roster 10 days on / 4 days off

Staff perks: free trips

Job summary

RealNZ is seeking a capable team leader to oversee the day cruises at Milford Sound. You will work with a close-knit crew, train staff, guide guests on nature experiences, assist in galley duties, and ensure outstanding service.

Ideal candidates have 12+ months of crewing and hospitality experience on cruise boats, fluent Mandarin and English, and proven leadership. Enjoy subsidised accommodation and a dynamic, guest-focused work environment.

Qualifications

• At least 12 months crewing & hospitality experience on commercial cruise boats.
• Fluency in Mandarin and English.
• Experience in leading a team.
• Maritime knowledge.
• Hosting and Guiding experience.

Responsibilities

• Oversee the day cruises team in Milford Sound.
• Train crew and ensure guest safety and satisfaction.
• Provide nature guiding and guest orientation.
• Assist in galley operations when needed.
• Deliver exceptional customer service to guests and crew.

Skills

Leadership

Hospitality

Mandarin

English

Maritime knowledge

Job description

Milford Sound / Piopiotahi is one of the most beautiful places on Earth, and its remote location is part of what makes it so special. Life here is a little different from what you might be used to. You'll be surrounded by incredible landscapes, working alongside a close-knit team and experiencing a side of New Zealand that few people ever get to call home. If you want a season you'll talk about for the rest of your life, keep reading.

Are you a proven leader with a strong background in hospitality?

Everyone has heard of our legendary cruises in Milford Sound. Not only is the landscape breathtaking and the food memorable, but the entire experience is unforgettable.

We are looking for a leader to oversee our team on the day cruises in Milford. We are a close-knit whanau so you will be constantly on the go with your teammates. You will work alongside the crew performing a variety of different duties including training crew, nature guiding, assisting in the galley preparing food and instructing and providing guests with the very best customer service.

We are looking for someone who has:

• At least 12 months crewing & hospitality experience on commercial cruise boats
• Fluency in Mandarin and English
• Experience in leading a team
• Maritime knowledge
• Hosting and Guiding experience
• Strong communication, a team player who loves interacting with our guests and other crew members, and can problem solve and comfortable with making decisions

What's in it for you?

• Subsidised accommodation in Milford Sound
• 10 days on, 4 days off roster, allowing for plenty of time to explore.
• Incredible staff perks: Enjoy our iconic adventures for free or at a great discount! Think rafting the Shotover and Kawarau Rivers, cruising Doubtful Sound, exploring the Te Anau Glowworm Caves, and discovering the magic of Rakiura.

Additional Details:

Location: Milford Sound
Guaranteed hours per week: 30+
Day rate (hourly equivalent): $31 - $33
Number of positions: 1
Employment Type: Permanent, Full Time

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.