Merchandise Administration Specialist - 12-Month Fixed-Term Contract

Petdirect; Avondale; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Career growth opportunities

Job summary

Petdirect is seeking a Merchandise Administration Specialist to support the merchandise team with centralised execution, new product creation, store ranging, and data maintenance. The role requires attention to detail, accurate product information, and collaboration across Marketing, Customer Care, and Retail Operations.

You will work in a fast-paced, tech-enabled environment at our Avondale offices, with a 40-hour week on a fixed-term contract.

Qualifications

• Experience in administrative or merchandise support roles within retail, eCommerce, or FMCG.
• Strong data accuracy skills with proven experience managing product setup, pricing, or master data.
• Confidence in learning new systems; experience using Google Workspace, Microsoft Office and AI tools is advantageous.
• Strong written and verbal communication skills.

Responsibilities

• Support new product creation and store ranging processes, ensuring accurate data and SEO-friendly content.
• Coordinate promotional loading and live checks to ensure timely, accurate execution.
• Triage store and customer care queries; provide clear internal communication and data updates.
• Maintain master data accuracy and support cross-functional projects across Marketing, Supply Chain, and Retail.
• Utilise systems to reduce manual touchpoints and drive continuous improvement.

Skills

Tech-savvy

Detail-oriented

Proactive

Organised

Strong communicator

Tools

Google Workspace

Microsoft Office

AI tools

Job description

ROLE SUMMARY:

We are Petdirect, a fast-growing eCommerce and retail business that’s transforming the way New Zealand pet parents shop for their furry family members. As a digital-first company, we embrace technology and AI to work smarter and deliver a seamless customer experience. Proudly NZ-owned and operated, we’re a passionate team of PetSters dedicated to helping pets and their people live happier lives. We were also recognised as one of New Zealand’s Best Places to Work for 2025 in the medium business category, something we’re incredibly proud of and committed to living up to every day.

We are looking for a Merchandise Administration Specialist to help support the effective operation of the merchandise team with centralised execution of various merchandise functions. These include: supporting the new product creation process, coordinating new product ranging to stores, helping maintain and improve our product information and classification, checking promotional accuracy and helping to monitor and triage incoming store and customer care team product queries.

Retail is detail, and this role is highly detail-oriented. Ensuring product data and promotional details are set up correctly, and all customer-facing product or promo information is truthful and engaging, along with SEO optimised, is a huge part of this role. The ability to prioritise workload while still delivering great internal customer service to stores, the marketing and customer care teams is key to your success. We have advanced AI implementation throughout our systems and platforms, supporting the whole team to deliver best-in-class content, accuracy and efficiency.

This role is a 40-hour-a-week, 12-month fixed-term contract role, based onsite at our Avondale offices, working Monday to Friday.

WHAT YOU’LL DO:

Attitude is key in this role. At our core, we are a values-driven business. We seek individuals who embody our principles: those who stay hungry for excellence while remaining grounded. We value every person and believe in doing what's right. We appreciate those who act like owners and go the extra mile in everything they do. It's the extra 1% that makes a difference.

The key responsibilities of this role include:

Category Administration & Master Data Accuracy

• Supporting the Senior Category Manager - Pet Accessories in accelerating our portfolio of home brand products; entering new home brand product details into our systems, leveraging AI tools to generate product content for the website, optimising product imagery and maintaining up-to-date information across home brand products as required.
• Supporting the wider team with product master data updates in the event of new products or product refreshes across other categories as required.
• Facilitate new product introduction to stores in line with our store product release schedule, updating store ranging information in line with deadlines to ensure new product arrives in store on time.

Promotional Support

• Lead the promotional loading peer review process by checking future promotion setups to ensure they’re loaded on time, accurately, with key settings correct according to the master promotional plans and trading calendar details.
• Support the team’s “live checks” on the start date of new promotions to confirm accurate execution and assist with fixing issues promptly or flagging problems to the right team members.
• Coordinating the merchandise team submissions for the Retail Promotional Pack, ensuring store teams are well prepared for upcoming promotional activity with accurate, relevant information.
• Supporting the loading of temporary promotional store stock levels where required.

Internal Customer Support

• Monitor internal communications from our store and our customer care teams, triage the queries and comments, solve simple issues or questions and tag the relevant colleagues where necessary to help ensure a high service level for our customer-facing teams.
• Assist with master data administration as required to correct or update product or store ranging information etc. as requests or corrections arise.
• General support of cross-functional projects & initiatives, queries & requests across the wider business including Marketing, Supply Chain, Customer Care, Retail Operations and the Warehouses

Systems, Process Management & Other Requirements

• Use Petdirect’s systems and processes to maintain accuracy, reduce manual touchpoints, and support continuous improvement.
• Maintain accurate digital records, following document control, naming conventions, and workflows.
• Support continuous improvement initiatives by identifying process efficiencies in product setup, promotional workflows, and category operations.
• Plus any other tasks as reasonably required within the role.

WHO YOU ARE:

• Tech-savvy and confident using automation and digital tools to streamline processes.
• Detail-oriented with high standards for accuracy and quality.
• Proactive, resourceful, and always looking for smarter ways to work.
• Highly organised, comfortable managing multiple priorities in a fast-paced environment.
• A strong communicator who enjoys collaborating across teams.
• Positive, adaptable, and motivated by continuous learning and improvement.

SKILLS AND EXPERIENCE REQUIRED:

• Experience in administrative or merchandise support roles within retail, eCommerce, or FMCG.
• Strong data accuracy skills with proven experience managing product setup, pricing, or master data.
• Confidence in learning new systems, experience using Google Workspace, Microsoft Office and AI tools is advantageous.
• Strong written and verbal communication skills.
• An analytical mindset with the ability to interpret data and work with detail while understanding the broader context.
• Ability to build strong working relationships and collaborate well across teams.

OUR STANDARDS:

• Seek 1%ers: We embrace continuous learning and strive to improve every day, no matter how small the gain.
• Act with purpose: We are intentional in our decisions and actions, always keeping the customer at the centre.
• Be collaborative: We work as one team - respectfully, openly, and with a shared commitment to success.
• Take responsibility: We own our actions and outcomes, demonstrating accountability at every level.
• Get it right: We hold ourselves to high standards by prioritising quality and accuracy in everything we do.

WHY JOIN PETDIRECT:

• Join one of New Zealand’s Best Places to Work (medium-sized business award winner for 2025).
• Be part of a future-focused e-commerce and retail business embracing new technology.
• Work in a dynamic, pet-loving, collaborative environment.
• Enjoy regular morning teas, social activities, and plenty of four-legged visitors.
• Access generous staff discounts and opportunities to grow.

ABOUT PETDIRECT:

We are a team of pet enthusiasts dedicated to making life easier for pet parents. Our journey started as an online-only business, but we have now expanded into brick-and-mortar retail, with our first four stores now open and ambitious plans to grow our physical presence across New Zealand.

We pride ourselves on offering exceptional service, high-quality products, and expert advice to help Kiwi pet parents make the best choices for their furry family members. As we expand, our commitment remains the same: to be a trusted partner for pet lovers across the country.

Join us as we continue to build a market-leading e-commerce and retail experience for pet parents in New Zealand.

petdirect.co.nz