Membership Administrator Team Leader

Christchurch City Council; Christchurch; On-site; NZD 81,000 - 91,000; Full time

Job summary

A local government authority in Christchurch is seeking a Membership Administration Team Leader to lead a team delivering exceptional customer service across various facilities. The role involves managing customer inquiries, team training, and process improvements. Ideal candidates should have proven leadership experience and a passion for customer service. A full New Zealand driver license and experience with Perfect Gym system administration are required. This is a permanent, full-time position with a salary range of $81,227 - $90,252.

Qualifications

• Proven leadership experience in a team environment.
• Ability to manage customer complaints effectively.
• Genuine passion for delivering world-class customer service.

Responsibilities

• Lead the Membership Administrator team across multiple facilities.
• Ensure high-quality customer experience and retention.
• Train the team and handle escalated customer issues.

Skills

Leadership experience

Excellent communication skills

Customer service

Process improvement

Education

Certificate in Adult Learning/Teaching

Tools

Perfect Gym system

Job description

E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi

Calling all good sorts and great sports: if you're keen to move into a role that'll get your career into great shape while doing something awesome for your community, we've got just the thing. Our Recreation, Sports and Events teams are hiring now for a Membership Administration Team Leader.

Our Recreation & Sport unit is passionate about getting more people, more active, more often.

About the role | Ko te mahi nei

• This role leads our Membership Administrator team across multiple facilities in responding to customer enquiries via a number of inboxes, delivering a high-quality customer experience, driving ongoing participation and retention of our members and customers
• You will be responsible for leading your team to achieve their goals in the administration of membership processes, enrolments, financials and retention strategies whilst working hand in hand with the Customer Experience team
• You will be the escalation point for the team, managing customer complaints and conflict in a fair and respectful manner, in line with our Terms and Conditions

About you | Ko Koe Tēnei

• You will have proven leadership experience, excellent communication skills and be a quick learner able to pick up complex information and systems
• You will have the ability to train and share your knowledge of our programmes, services, and events.
• You must have a genuine passion for delivering world class customer service and a strong focus on end-to-end process improvement
• A current, full New Zealand driver licence is required
• Have experience with Perfect Gym system administration and finance functions
• Certificate in Adult Learning/Teaching is desirable

Additional Information | Ko ētahi atu kōrero:

• Hours: Monday to Friday
• Position: Permanent, full-time
• Location: Base location to be agreed. Travel across network facilities will be required (Pioneer, Graham Condon, Te Pou Toetoe Linwod, Jellie Park, Taiora QEII, Matatiki Hornby, and Parakiore)
• Salary: The salary range for this role is $81,227 - $90,252 per annum, based on a 40-hour week.
• This role reports to the Customer Experience Centres Manager.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.