Member Services Officer

Unity; Dunedin; On-site; NZD 60,000 - 80,000; Full time

Job summary

A community-focused credit union in Dunedin seeks a Customer Service Representative to deliver exceptional service and assist members with their financial needs. The ideal candidate will have prior customer service experience and ideally banking knowledge. You'll be part of a fun, close-knit team dedicated to helping everyday Kiwis achieve their financial goals in a full-time role, Monday to Friday.

Qualifications

• Experience in a customer service role.
• Ideally, experience in banking industry including everyday banking and lending.

Responsibilities

• Deliver exceptional customer service face-to-face and over the phone.
• Process cash withdrawals, deposits, and transfers.
• Open accounts and answer queries regarding Unity’s products.

Skills

Customer service experience

Problem-solving skills

Resilience and calmness under pressure

Job description

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Overview

Are you passionate about providing outstanding customer service and help to everyday Kiwis? Ready to roll up your sleeves and be part of something game-changing? Come work with us!

We’re looking for a positive and confident people-person to join the Unity Community in our Dunedin Branch, helping our members reach their financial needs and goals.

About Unity

With approximately 35,000 members across Aotearoa, our mission is to help everyday Kiwis achieve a better tomorrow through our range of simple, straight-forward money solutions. We offer a range of products, helpful information, and support – from savings and loans, through to everyday banking – in a way that brings humanity back to banking. Our personalised services reflect our commitment to long-lasting partnerships with our members and community – that’s what a credit union is all about!

About the role

Be the face of Unity, delivering exceptional customer service face-to-face and over the phone by assisting Kiwis with their everyday financial needs and goals.

A “normal” day in our branches would see you processing cash withdrawals, deposits, and transfers, opening accounts, and answering queries regarding Unity’s products and services, among other tasks.

Hours of work will cover 40 hours per week between the hours of 8:30am – 5:00pm, Monday-Friday.

You’ll be joining a close-knit team who like to have fun while serving our members!

About you

Experience in a customer service role.

Ideally, experience in banking industry, including everyday banking and lending.

Passion for helping people and the community.

Resilient and ability to stay calm under pressure.

Quick learner who is great at problem-solving.

How to apply

Take a look at our website and if Unity interests you, let’s talk. Apply now and bring us your awesome people energy! https://unitymoney.co.nz/

We will be screening applications as we go, so submit your application now!

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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The following questions will be included in your application:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Customer Service Representative?
• What’s your expected annual base salary?