Medical Secretary/Patient Pathway Coordinator

www.healthjobsuk.com - jobboard; Canterbury; On-site; NZD 57,000 - 62,000; Full time

Job summary

A large healthcare provider is seeking a Medical Secretary/Patient Pathway Coordinator to manage patient pathways and administrative tasks. The ideal candidate will have 2 years of administrative experience, proficiency in Microsoft Office, and strong interpersonal skills. This role is crucial for ensuring compliance with healthcare standards and supporting patient care. Competitive salary offered with opportunities for professional development.

Benefits

Opportunities for career development

Relocation policy for eligible candidates

Qualifications

• 2 years experience in an administrative role.
• Experience of working in a busy, customer-service based role.
• Experience of working in a secretarial type role.

Responsibilities

• Proactively co-ordinate patients through their treatment pathway.
• Manage clinical dictations on digital dictation or voice recognition systems.
• Undertake clerical duties to ensure the smooth running of the office.

Skills

Microsoft Office including Word, Excel and Outlook

Accurate typing, 50wpm

Knowledge of NHS software, including PAS and Sunrise

Familiarity with medical terminology and PTLs

Good interpersonal skills

Education

GCSE Maths and English at Grade C/Level 5 or above

Evidence of further education or professional development

Job description

Employer East Kent Hospitals University NHS Foundation Trust Employer type NHS Site Kent & Canterbury Hospital Town Canterbury Salary £24,937 - £26,598 per annum Salary period Yearly Closing 09/10/2025 23:59

Medical Secretary/Patient Pathway Coordinator

Band 3

Job overview

Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.

Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.

Main duties of the job

Effective management of the patient pathway, including booking follow up appointments, adhering to government standards. Escalate issues where necessary. Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.

Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin via audio. Draw the consultants/ doctor’s attention to all incoming results, prioritising those which may require urgent clinical input.

Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.

Working for our organisation

We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

Person specification

Education

• GCSE Maths and English at Grade C/Level 5 or above
• Evidence of further education or professional development

Experience

• 2 years experience in an administrative role
• Experience of working in a busy, customer-service based role
• Experience of working in a secretarial type role
• Previous or current NHS employment

Skills

• Microsoft Office including Word, Excel and Outlook
• Accurate typing, 50wpm
• Knowledge of NHS software, including PAS and Sunrise
• Familiarity with medical terminology and PTLs

Knowledge

• Knowledge of UK National Cancer Standards
• Demonstrate the importance of working under pressure and adhering to deadlines
• Knowledge of the demands of a cancer-service led role

Personal/ Professional Attributes

• Able to prioritise own workload and meet deadlines using own initiative.
• Good interpersonal skills and great team player.
• Customer Service Course NHS experience- to contribute to the improvement of the quality of service provider

Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.

There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,
there’s never been a better time to join us.To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

You can search for and apply for roles directly on our website.

If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.

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