Medical Secretary

Wellington Medical Centre; Wellington; On-site; NZD 50,000 - 65,000; Full time

Job summary

A medical practice in Wellington is seeking a full-time Medical Secretary to provide comprehensive secretarial support. Responsibilities include managing referrals, communicating with patients, and maintaining patient records. Candidates must have relevant qualifications and experience, along with excellent communication skills. Benefits include access to the NHS Pension Scheme and opportunities for professional development.

Benefits

Access to the NHS Pension Scheme with 20% employer contribution

Life assurance scheme

Dedication to staff development and education

NHS and Blue Light Card discounts

Frequent social outings

Qualifications

• Experience of planning ahead, organising and prioritising own workload.
• Previous experience as a Medical Secretary.
• Experience of using computerised records systems.

Responsibilities

• Provide secretarial support to GPs and clinicians.
• Word process and manage referrals in a timely manner.
• Handle patient inquiries and maintain records.

Skills

Excellent communication skills

Ability to handle sensitive information

Organisational skills

Proficiency in Microsoft Word, Excel and Outlook

Education

4 GCSEs or equivalent, grade C or above

European Computer Driving License (ECDL) or equivalent

Word-processing skills e.g. RSA II / III or equivalent

Job description

Are you looking for an exciting opportunity to join asupportive, professional and friendly GP Practice Team?

We are looking to recruit an additional member of the Medical Secretary Team to join our practice in Wellington on a full time basis.

Working as a member of our MedicalSecretary Team you will be required to provide a high quality,comprehensive and efficient secretarial and administrative service to the GP,other Clinicians and the wider team at Wellington Medical Centre, alwaysacting in a professional and courteous manner.

Main duties of the job

Duties can include but are not limited :

• Word processing of referral letters, general correspondence and other documents and reports as required
• Copy typing
• Referral management
• Communicatingwith patients regarding referrals, appointments and queries
• Formatting of documents
• Followingthe confidentiality policy at all times
• A range of clerical duties such as photocopying, filing, scanning, message taking and record keeping
• Accurately updating patient records

About us

Wellington Medical Centre is a well established, large training practice, providing high quality care to our 22,600 patients.

We will ensure that you feel welcome, well supported and a valued member of our team.

Benefits of working for Wellington Medical Centre:

• Access to the NHS Pension Scheme with 20% employer contribution
• Life assurance scheme via the NHS Pension scheme
• Dedication to staff development and educational opportunities
• NHS and Blue Light Card discounts
• Frequent social outings

Job responsibilities

SECRETARIAL

• Word-process, generalcorrespondence, reports and documents as required.
• Word-process, copy typing,referral letters to both NHS and private hospital and community healthservices, sending these electronically or manually through the appropriateReferral Management Process, and ensuring that the patient's record is updated andcoded appropriately.
• Formatting documentsprofessionally
• To ensure all urgent referralsare typed and processed within the required time frame.

ADMINISTRATION

• Under the direction of the Doctors administer patient referrals to bothNHS and private hospital and community health services, using the appropriatereferral process.
• To undertake a range ofclerical duties including photocopying, filing, scanning, message-taking andrecord-keeping as required by the Doctors and Manager.
• To accurately update patientrecords, in line with practice policy.
• To administer systems inrelation to End Of Life care including the Gold Standards Framework, DNAR (DoNot Attempt Resuscitation) and STEP (Somerset Treatment Escalation Plan), liaisingwith other care providers as required.
• To organise the annualprogramme of Clinical, Significant Event and Continual Professional Developmentmeetings for doctors. To ensure refreshments are available at meetings andco-ordinate pharmaceutical company sponsorship for meetings as appropriate.
• To compile relevant statisticsto meet the requirements of the practice as requested.
• To participate in theachievement of quality improvements and targets as directed.

EDUCATION

• To assist with the teaching, training, supervisionand support of new staff as directed
• To support students of any discipline undertaking awork placement at the practice

COMMUNICATION & LIAISON

• Tohandle telephone calls from patients relating to hospital appointments andother enquiries, ensuring messages are passed on as appropriate to the doctors.
• To liaise with hospitalsregarding patient appointments as required
• To participate as a member ofthe secretarial team to provide optimum patient care
• To work in a collaborative andco-operative manner with other members of the practice team.
• To participate in Practice andexternal meetings as required.
• To provide patients with clearand concise information appropriate to their needs
• To help and support colleagueswhen required including providing cover when other secretarial staff are onannual or other leave.

PROFESSIONAL DEVELOPMENT

• To be responsible for theevaluation of your own work
• To participate in PerformanceReviews and in developing own objectives.
• To continue professionaldevelopment through a variety of strategies including attending study days,lecture, seminars, and courses
• To undertake further prescribedtraining as required.

GENERAL

• To ensure that the rights,confidentiality and privacy of the patients, Partners and staff are observed atall times
• To be conversant and complywith the Practices fire precautions and procedures for evacuation
• To be conversant and complywith the Health & Safety Policy
• To promote equal opportunitiesfor staff and patients in accordance with Practice Policies
• This job description is notinflexible. The duties of the post holder may be reviewed and amended from timeto time.
• To carry out any other duties,that are within your area of competence and considered relevant to the post.

Person Specification

Qualifications

• 4 GCSEs or equivalent, grade C or above, must include English and Mathematics
• European Computer Driving License (ECDL) or equivalent
• Word-processing skills e.g. RSA II / III or equivalent

Experience

• Experience of planning ahead, organising and prioritising own workload
• Ability to use a range of IT systems effectively
• Previous experience as a Medical Secretary
• Experience of using computerised records systems
• Previous experience of working with members of the public
• Competent at Microsoft Word, Excel and Outlook

Knowledge and Skills

• Excellent communication skills, verbal and written
• Ability to handle sensitive information without compromising confidentiality.
• Knowledge and understanding of medical terminology
• More information is available in the Job Description and Person Specification document attached to this post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.