Mechanical Access Company - Operations Coordinator

AssessAdvantage; Lower Hutt; On-site; NZD 60,000 - 75,000; Full time

Job summary

A leading access solutions provider in Lower Hutt is seeking an experienced Operations Coordinator to ensure efficient operations and excellent customer service. Responsibilities include managing customer inquiries, equipment bookings, and invoicing. Ideal candidates will have over 2 years in a related role, strong attention to detail, and excellent communication skills. Join us to contribute to a growing company that values innovation and safety.

Qualifications

• 2+ years’ experience in a related customer service or operations role.
• Exceptional attention to detail and accuracy required.
• Strong communication and interpersonal skills essential.

Responsibilities

• Respond to customer inquiries and assist with the preparation of quotes.
• Manage and coordinate equipment bookings including transport schedules.
• Prepare and issue customer invoices accurately and on time.

Skills

Customer service

Attention to detail

Strong communication

Multitasking

Problem-solving

Proficiency in office software

Job description

Overview

Mechanical Access Company is seeking an experienced Operations Coordinator to join our team. This Petone-based, full-time role will play a vital part in the smooth running of our business, ensuring efficient day-to-day operations and providing excellent customer service.

Responsibilities

• Respond to customer inquiries and assist with the preparation of quotes
• Manage and coordinate equipment bookings from clients and internal teams, including coordinating daily transport schedules for equipment delivery and collection
• Prepare and issue customer invoices accurately and on time. Follow up on purchase orders and support basic accounts reconciliation
• Assist with timesheets, job costing, and financial record-keeping where required
• Maintain accurate records of movements and logistics-related documentation. Assist with reporting, internal communications, and general office coordination
• Track availability and utilisation of mechanical access equipment

Qualifications

• 2+ years’ experience in a related customer service or operations role
• Exceptional attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Problem-solving mindset and a proactive approach to challenges
• Proficiency in office software and booking/invoicing systems (training provided if needed)

About us

Mechanical Access Company is a leading provider of EWP / Access solutions, serving a diverse range of clients across the Wellington region. Our commitment to innovation, safety, and customer satisfaction has earned us a strong reputation in the industry. As a growing company, we are dedicated to investing in our people and providing them with the resources and support they need to thrive.

If you're excited by the prospect of joining our team, we encourage you to apply now.