Manager - ServiceNow Demand and Release (Corporate IT)

Synapxe; Queenstown; On-site; NZD 90,000 - 120,000; Full time

Job summary

A technology company in Queenstown, New Zealand is seeking a ServiceNow Demand and Release Manager to oversee the demand management and release processes for various ServiceNow modules. The ideal candidate will have over 7 years of experience, a Bachelor's degree in a related field, and strong communication skills. This role is crucial for ensuring that ServiceNow updates align with organizational objectives.

Qualifications

• 7 years of experience in demand and release management for ServiceNow platform modules.
• In-depth knowledge of demand management processes.
• ServiceNow Certified Implementation Specialist in relevant modules is a plus.

Responsibilities

• Oversee demand management and release processes for various ServiceNow modules.
• Develop demand management processes to align with organizational objectives.
• Communicate release schedules and status updates to stakeholders.

Skills

Demand management

Release management

ITIL framework knowledge

Communication skills

Collaboration

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

Manager - ServiceNow Demand and Release (Corporate IT)

We are seeking a highly skilled and experienced ServiceNow Platform Demand and Release Manager to join our team. This key role involves overseeing the demand management and release processes for the Strategic Portfolio Management (S.P.M), Integrated Risk Management (IRM), IT Service Management (ITSM), and IT Asset Management (ITAM) modules within the ServiceNow platform.

Role & Responsibilities

• Collaborate with business stakeholders, product owners and product leads to gather and prioritize demand requests related to S.P.M, IRM, ITSM, and ITAM modules
• Develop and maintain a comprehensive demand management process to ensure alignment with organizational objectives
• Define release management strategies for ServiceNow platform updates and module enhancements
• Coordinate with development teams to plan and schedule releases, considering dependencies and potential risks
• Communicate release schedules, status updates, and impact assessments to relevant stakeholders
• Lead the creation and maintenance of release documentation, including release notes and deployment instructions
• Collaborate with cross-functional teams to ensure smooth transitions during module updates and releases
• Participate in change management processes and assess the impact of changes on the ServiceNow modules
• Implement best practices for version control and configuration management within the ServiceNow environment

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Proven 7 years of experience in demand and release management for ServiceNow platform modules, particularly S.P.M, IRM, ITSM, and ITAM
• In-depth knowledge of demand management processes and methodologies
• Strong understanding of ITIL framework and release management best practices
• Experience coordinating releases in complex, multi-module ServiceNow environments
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
• ServiceNow Certified Implementation Specialist in S.P.M, IRM, ITSM, or ITAM is a plus