Manager, Quality Assurance and Risk

New Zealand Government; Wellington; On-site; NZD 104,000 - 115,000; Full time

Job summary

New Zealand Government, through the Joint Support Group, seeks a leader in quality assurance and improvement to develop and oversee risk, quality and governance for health services for NZDF personnel. You will collaborate with DHO/FHO and drive performance reporting and stakeholder engagement.

The role requires travel across New Zealand, a strong customer focus, and a deep understanding of health legislation and risk practices in a defence health setting.

Qualifications

• Extensive experience in Quality Assurance and Improvement (5+ years) in the health sector.
• Sound knowledge of clinical practice, health management processes and systems.
• Sound knowledge of NZ health legislation and compliance relating to the provision of health services.
• Sound knowledge of risk management and practices.
• In-depth experience of quality improvement and assurance systems, tools and processes.
• Confident communicator with stakeholders and a customer service mindset.
• Willingness to travel domestically and hold a valid Class 1 Full Driver's Licence.

Responsibilities

• Develop, lead and manage risk, together with quality and improvement for JSG.
• Identify and lead improvements in service delivery in collaboration with DHO and FHO.
• Develop and monitor health services performance and risk management systems and processes.
• Build and maintain positive working relationships with internal stakeholders and maintain a customer-first mindset.
• Undertake organisational performance reporting against agreed goals and objectives.

Skills

Quality Assurance

Quality Improvement

Risk Management

Clinical Practice

Health Legislation

Stakeholder Engagement

Communication

Policy Compliance

Job description

Mo te tunga | About the roleJoint Support Group (JSG) provides multifunctional health services to the New Zealand Defence Force personnel both within New Zealand and overseas in support of all NZDF outputs.The purpose of this position is to develop, lead and manage risk, together with quality and improvement for JSG.Other key responsibilities are:Responsible for identifying and leading in collaboration with DHO and FHO improvements in service delivery to support JSG developing an integrated and holistic health service to all military personnel in NZDF.Development and monitoring of health services performance and risk management systems and processes.Work with the FHO and DHO Quality and Clinical Advisors to provide subject matter expertise and support.Build and maintain positive working relationships with internal stakeholders continually maintaining \"customer first\" mindset.Undertake organisational performance reporting against agreed goals and objectives.The salary for this role ranges from $104,214 - $115,131, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.Nga pukenga me nga wheako | Skills and ExperienceTo be successful in this role you will need:Extensive experience in Quality Assurance and Improvement (5 or more years' experience) in the health sector.Sound knowledge of clinical practice, health management processes and systems.Sound knowledge of NZ health legislation and compliance relating to the provision of health services.Sound knowledge of risk management and practices, andIn-depth experience of quality improvement and assurance systems, tools and processes.You will also be a confident communicator, be engaging with your stakeholders and teams you work alongside and be customer service centric.This role requires occasional domestic travel throughout New Zealand; you will need to have no issues with travel and have a clean Class 1 Full Driver's Licence.Nou te rourou | What's in it for youYour skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.Me pehea te tuku tono | How to ApplyApplications close on Monday 26 October 2026.Use the links on this page where you'll be directed to the Defence Careers website.Please Note:All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors - please apply via the Defence Careers website.NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.NZDF is currently undertaking a Workforce Savings Programme (WSP) to realise efficiencies and required enduring savings, in which NZDF has proposed some changes to the organisational structure of its civilian workforce. At this point in time this position is proposed to be impacted by a minor change in reporting line.Please Note:To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:Low Level Security ClearanceYou must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.