Manager Case Management and Rehabilitation

New Zealand Government; Wellington; On-site; NZD 117,000 - 136,000; Full time

Benefits offered by this job

Life cover

Critical illness protection

Discounted insurances

Free will services

Defence community savings schemes

Financial guidance

Job summary

New Zealand Defence Force seeks a strategic leader to head Case Management and Rehabilitation, directing Team Leaders and teams to deliver high‑quality case management and rehabilitation services for veterans.

You will coach leaders, drive service improvements, and influence across systems while ensuring compliance with legislation and policy. A flexible-working option may be available after onboarding.

Qualifications

• Proven experience leading and developing high-performing teams.
• Experience managing complex service delivery environments.
• Ability to interpret and apply legislation, policy and procedure.
• Strong analytical, decision-making and problem-solving abilities.
• Excellent relationship management and stakeholder engagement skills.
• Tertiary qualification in a relevant discipline is desirable.
• Experience leading organisational change and performance improvement initiatives.

Responsibilities

• Lead a group of Team Leaders to drive case management and rehabilitation services.
• Coach, mentor and develop Team Leaders to build leadership capability.
• Lead key initiatives and service improvements.
• Lead change and drive continuous improvement across systems and processes.
• Build partnerships to improve outcomes for veterans.
• Ensure services meet legislative and policy requirements.
• Use data and evidence to inform decisions and improve performance.

Skills

Leadership

Stakeholder management

Strategic thinking

Change management

Performance improvement

Analytical thinking

Decision making

Relationship building

Education

Tertiary qualification

Job description

Mo te tunga | About the roleAs Manager Case Management and Rehabilitation, this is a pivotal leadership role responsible for leading a group of Team Leaders who, in turn, lead teams of Case Managers and Rehabilitation professionals. You will provide strategic direction, build leadership capability, and drive continuous improvement across a complex service delivery environment.Lead the delivery of case management and rehabilitation servicesCoach, mentor and develop Team Leaders to build leadership capability and depthLead the implementation of key initiatives and service improvements.Lead change and foster a culture of continuous improvement across systems, processes and practiceBuild influence and partnerships to improve outcomes for veteransEnsure services meet legislative and policy requirementsUse data and evidence to inform decisions and improve performanceOnce you have undergone training and are up to speed, there is the option for flexible working arrangements.The salary for this role ranges from $117,440 - $136,020, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.Nga pukenga me nga wheako | Skills and ExperienceWe're looking for an experienced and influential people leader who can bring strategic thinking, sound judgement, and a commitment to delivering positive outcomes for veterans. You will be comfortable leading service delivery teams, , building strong stakeholder relationships, and fostering a culture of accountability, innovation, and continuous improvement.Proven experience leading and developing high-performing teamsDemonstrated success leading teams through organisational change and performance improvement initiativesDrive organisational direction and deliver results through othersExperience managing complex service delivery environmentsExcellent relationship management and stakeholder engagement skillsStrong analytical, decision-making and problem-solving abilitiesAbility to interpret and apply legislation, policy and procedureTertiary qualification in a relevant discipline is desirableNo candidate is expected to meet every desired skill or experience listed. If your background differs from what we've outlined but you believe you can contribute to the role, we encourage you to apply.Nou te rourou | What's in it for youSafeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.Me pehea te tuku tono | How to ApplyApplications close on Wednesday 28 October 2026.Use the links on this page where you'll be directed to the Defence Careers website.Please Note:All applications must be made online, via the Defence Careers website. Each listing contains the Position Description.Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors - please apply via the Defence Careers website.NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.Please Note:To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:Low Level Security ClearanceYou must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.