Manager, Operations

Lineage; Rotorua; On-site; NZD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Retail discounts via Boost Scheme

8 hours of paid volunteer time

Employee assistance programme

Job summary

Lineage is seeking a Manager, Operations for Sulphur Point to lead a critical cold storage operation, ensuring safe, efficient and reliable performance while delivering high levels of customer service. Reporting to the General Manager, you will manage 16+ staff, balance hands‑on leadership with people development, and foster a resilient team culture in a fast‑paced environment.

You will drive accountability through tough conversations, maintain strong customer relationships, and ensure

Qualifications

• Experience leading teams in a busy operational environment.
• Ability to have tough conversations to drive accountability and performance.
• Commercial awareness and a customer‑focused mindset.
• Strong organisational skills with attention to detail.

Responsibilities

• Lead a safety‑first culture, ensuring compliance and accountability at all levels.
• Oversee the day‑to‑day performance of the operation, ensuring efficiency and reliability.
• Provide strong, visible leadership that motivates, supports, and holds people accountable.
• Have clear, constructive, and at times difficult conversations to address performance and behaviour.
• Build and maintain trusted customer relationships.
• Ensure inventory accuracy and operational integrity.
• Manage site assets to ensure operational readiness.
• Uphold company standards and regulatory requirements.

Skills

People leadership

Resilience

Emotional maturity

Performance management

Customer focus

Organizational skills

Attention to detail

Job description

Lineage is the world’s largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 2 500 team members.

You will be responsible for leading a critical cold storage operation at Sulphur Point, ensuring it runs safely, efficiently, and delivers consistently high levels of customer service

Manager, Operations - Sulphur Point

You will be responsible for leading a critical cold storage operation at our Sulphur Point site, ensuring it runs safely, efficiently, and delivers consistently high levels of customer service.

About the Role

Reporting to the General Manager and leading a team of 16+ staff, this is a hands‑on leadership role in a busy environment. You’ll balance operational delivery with people leadership—driving performance, building capability, and maintaining a strong, resilient team culture.

This role requires a high level of emotional maturity, sound judgement, and the confidence to have honest, sometimes tough conversations to drive accountability and performance.

You will:

• Lead a safety-first culture, ensuring compliance and accountability at all levels
• Oversee the day-to-day performance of the operation, ensuring efficiency and reliability
• Provide strong, visible leadership that motivates, supports, and holds people accountable
• Have clear, constructive, and at times difficult conversations to address performance and behaviour
• Build and maintain trusted customer relationships
• Ensure inventory accuracy and operational integrity
• Manage site assets to ensure operational readiness
• Uphold company standards and regulatory requirements

You are an experienced people leader who:

• Demonstrates resilience and emotional maturity in a demanding operational environment
• Is confident addressing underperformance and not afraid to have tough conversations when needed
• Has proven experience leading teams – including a seasonal shift pattern
• Builds high-performing teams and confidently manages performance
• Is commercially aware, customer-focused, and solutions-oriented
• Brings strong organisational skills and attention to detail
• Has experience in cold storage or logistics (preferred)
• Has the right to work in New Zealand

What We Offer

At Lineage we foster a supportive and inclusive workplace where people are valued and developed. We offer:

• A cooperative and high‑performing team environment
• Ongoing training and development opportunities
• Competitive remuneration and career progression

About Lineage Logistics

Lineage is a global leader in temperature‑controlled logistics, with sites across New Zealand including Auckland, Kerepehi, Tauranga, Hawke’s Bay, Nelson, Christchurch, Timaru, and Dunedin.

Our values—Safe, Trust, Respect, Innovation, Bold, Servant Leadership—guide everything we do.

Why Lineage?

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose – transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Benefits

Lineage provides a safe, stable and reliable work environment and offers;

• Competitive pay
• Retail discounts as some of New Zealand’s largest retailers (via the Boost Scheme)
• 8 hours of paid volunteer time to contribute in the community
• An employee assistance programme