Manager - National Security and Emergency Management

Marketplace; Wellington; Hybrid; NZD 174,000 - 236,000; Full time

Job summary

New Zealand Customs Service in Wellington invites applications for a Manager - National Security and Emergency Management. Based in Wellington, the role leads a high-performing team delivering national security and emergency management outcomes, coordinating with partner agencies and senior executives.

The successful candidate will have strong leadership, stakeholder engagement, and change management capabilities, plus the ability to operate in a fast-paced, complex environment and maintain TOP

Qualifications

• Understanding of New Zealand’s national security system.
• Experience leading results through others.
• Proven stakeholder management with internal and external partners.
• Strong influencing and relationship-building skills.
• Experience leading teams and change.

Responsibilities

• Lead the National Security and Emergency Management output-focused team.
• Deliver national security and emergency management outcomes in line with strategy.
• Engage with senior internal and external stakeholders to coordinate activities.
• Oversee delivery of operational requirements for Customs and partner agencies.

Skills

National security

Stakeholder management

People leadership

Change management

Communication

Job description

# Manager - National Security and Emergency Management at New Zealand Customs Service, Wellington## Mō tēnei tūranga mahi | About this role**Interested in leading a high performing team delivering national security and emergency management outcomes?****About the role | Mō tēnei tūranga mahi...**The New Zealand Customs Service | Te Mana Ārai o Aotearoa protects New Zealand's border using world-class tools, world-class people and innovative approaches.The National Security and Emergency Management (NSEM) team is a high-performing, multidisciplinary team who undertake a range of roles, including, national security system engagement, national security operations, emergency management functions, exercise planning and delivery, and engagement on major events. Sitting in the National Security and Operational Readiness Group, NSEM delivers strategic advice to senior executives, coordinates Customs involvement and participation in the national security system, as well as operational delivery across a range of national security areas.We are looking for someone to lead and manage this output focused team. This is an opportunity for someone with a proven track record in national security system management to lead this capability and further contribute to protecting and promoting New Zealand. This is an exciting opportunity for a leader who thrives managing complex issues, overseeing the delivery of operational outcomes and linking it to strategy and performance. As this role has a significant amount of stakeholder engagement, both internally and externally, the success applicant will have excellent relationship management skills and understand the importance of working collaboratively. This role will suit someone who is looking to broaden their capability by leading specialist teams in a dynamic, fast-paced environment.The successful applicant is a member of the National Security and Operational Readiness Leadership Team.This role is based in Wellington with a salary range of $174,309 - $235,829.**About you | Ko wai koe...***To be successful in this role you will need to be able to demonstrate:** A sound and developed understanding of New Zealand’s national security system* Experience achieving results through others* Demonstrated proficiency in stakeholder management with experience building and enhancing successful relationships with internal and external stakeholders* Well-developed influencing skills to drive key relationships, and experience and comfort with senior-level stakeholders* Strong skills and experience in all aspects of people leadership, including leading highly effective and efficient teams and leading through change* Well-developed interpersonal skills with the ability to clearly communicate effectively (verbally and in writing)* The ability to oversee the delivery of operational requirements for Customs and partner agencies, ensuring that processes and policies are adhered toYou will have strong decision-making capabilities with the ability to mitigate risks effectively. Having excellent interpersonal skills, using both verbal and non-verbal communication techniques, to ensure clarity of message and achieve the desired result are essential.**Requirements to apply | Ngā paearu hei tono**To work for the New Zealand Customs Service in this role, you must be able to have the ability to obtain and maintain and TOP SECRET\\* security clearance and have resided continuously in New Zealand for the last 10 years\\*Already having a TOP SECRET clearance is a benefit, but not a requirement. We'll guide you through the process.*(\\*) If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 10 years but have been absent from New Zealand for periods of 6-9 months within the past 10 years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA then you may still meet the requirements for a clearance. Any exceptions to this will need to be discussed with recruitment to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria.***How to apply | Me pehea te whakauru**Please apply online. You will be asked some questions relevant to the role and be required to upload a CV and Cover Letter. It is best to set aside some time to apply where you won't be interrupted.If shortlisted, you will be required to take a psychometric assessment and if successful you will need to complete a medical and drugs test.Applications close at 5pm on Thursday 19th November 2026 at 11pm. Please contact Jasmine at [e-mail] if you have any questions.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | New Zealand Customs Service || Location: | Wellington || Position type: | Ongoing - Full Time || Category: | Emergency Management || Date listed: | 05-Nov-2026 || Salary range: | N/A || Closing date: | 19-Nov-2026 || Reference: | 49709 || Attachment: | || File links: | 2026-08-17 - Manager National Security and Emergency Management - FINAL.pdf || Website: | https://www.customs.govt.nz/about-us |Note: You may be redirected to the employer's careers website.