Manager, Franchise Performance - New Zealand

Subway; Auckland; Remote; NZD 80,000 - 100,000; Full time

Job summary

Join Subway as a Manager of Franchise Performance, where you will guide and support franchisees to enhance guest experiences and drive sales growth. With a focus on operational excellence, you will leverage your leadership skills to ensure adherence to brand standards and develop relationships with stakeholders while enjoying competitive benefits and opportunities for personal growth.

Benefits

Insurance Plans (Medical/Life)

Pension

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering Time

Qualifications

• Minimum 5 years restaurant leadership experience.
• 2+ years in above-restaurant roles preferred.
• Ability to influence franchisees and learn new initiatives.

Responsibilities

• Provide business guidance and support to franchisees.
• Influence adherence to Subway operating procedures.
• Assist franchisees with franchise agreement compliance.

Skills

Leadership

Communication

Financial Analysis

Sales Achievement

Problem Solving

Education

Bachelor's degree in Communications, Business, or Commerce

Job description

Manager, Franchise Performance
Location: Remotely based in Auckland NZ

Ready for a new career? Join one of the world's most iconic brands.

Why Join Us?

At Subway, "better" is part of our DNA. We believe in continuous improvement in our lives, businesses, and the planet. From our first handshake to becoming a leading restaurant brand, we've embraced change and are making healthier living easier.

Our purpose extends beyond food; it’s about fueling healthy businesses and lives. Join us during this exciting transformational journey.

About the Role:

Provide franchisees with high-level business guidance, coaching, and support to ensure a great guest experience, sales, and profit growth. Influence franchisees to adhere to Subway operating procedures and brand standards. Communicate SMART performance goals clearly. Encourage restaurant growth by identifying potential MUOs and helping them meet SMO MUO growth metrics. Assist franchisees in compliance with franchise agreements, including remodel status and financial terms.

If this role excites you and you succeed in your application, be ready to be Bold, Empowered, Accountable, and have Fun in a fast-paced, agile environment.

Essential Functions:

• Grow: Impart operational excellence, food safety, and business knowledge. Evaluate restaurants using the Business Coaching Tool, encourage Self REV, develop corrective action plans, analyze sales and P&L data, support all sales channels, and review franchise portfolios to identify opportunities.

• Relationships: Develop relationships with franchisees, colleagues, and HQ staff. Coach franchisees to achieve SMART goals, promote their business locally, and participate in franchise meetings and events. Lead training sessions and coach during peak trade periods.

• New Stores / Remodels / Relocations: Guide franchisees through openings, remodels, and relocations. Assess readiness, recommend sites, and assist with planning and evaluation.

• Self-Development: Complete training programs, participate in scheduled classes, travel for meetings, and understand new initiatives to effectively support franchisees.

Skills and Abilities Required:

• Minimum 5 years restaurant leadership experience, with 2+ years in above-restaurant roles.
• Bachelor's degree in Communications, Business, or Commerce preferred.
• Ability to influence franchisees and learn new initiatives.
• Proven sales, profit, and restaurant excellence achievement.
• Excellent communication skills, financial analysis ability.
• Hands-on or quick learner for restaurant visits.
• Autonomous, professional, adaptable, and self-motivated problem solver.

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering Time
• And Many More…