Manager, Digital Motor Assessment

Suncorp New Zealand; Christchurch; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Christchurch is seeking a Team Manager for Digital Motor Assessment to lead a high-performing team, improve customer experience, and streamline processes. The ideal candidate has over 3 years in operational management, strong coaching skills, and a people-first mindset. This role offers a competitive salary, flexible work arrangements, and a supportive team environment.

Benefits

Competitive salary

Discretionary annual bonus

Flexible leave

Life insurance cover

Wellness activities budget

Ongoing learning opportunities

Inclusive team environment

Qualifications

• Proven track record with 3+ years in operational management leading specialist teams.
• Experience driving business improvements in the insurance or financial services industry.
• A collaborative leader with strong coaching and staff development skills.

Responsibilities

• Lead a high-performing team of digital motor assessors.
• Drive the execution of seamless, no-touch digital motor assessments.
• Ensure delivery of exceptional service that provides customers with peace of mind.

Skills

Operational management

Coaching

Customer-focused decision-making

Collaboration

Education

Technical or trade qualifications

Job description

Overview

Suncorp is a place where you can make a difference in our customers’ lives through the work you do. We are down-to-earth, open and our focus is firmly on what you do, not when and where you work, outcomes matter and positively impacting the community is important to us. Ready to Lead the Future of Digital Motor Assessments? We’re searching for a visionary Team Manager, Digital Motor Assessment to spearhead the revolution towards seamless, no-touch digital assessments that wow customers and streamline supplier processes. You’ll lead a high-performing team of digital motor assessors, coaching and inspiring them to hit targets on repair costs, speed, and quality — all while delivering exceptional service that gives our customers real peace of mind.

Responsibilities

• Lead a high-performing team of digital motor assessors, coaching and inspiring them to hit targets on repair costs, speed, and quality
• Drive the execution of seamless, no-touch digital motor assessments that improve customer experience and streamline supplier processes
• Partner with suppliers to achieve outstanding results and foster collaborative relationships
• Ensure delivery of exceptional service that provides customers with peace of mind

Qualifications

• Proven track record with 3+ years in operational management leading specialist teams
• Experience driving business improvements in the insurance or financial services industry
• A collaborative leader who partners with suppliers to achieve outstanding results
• A people-first mindset with strong coaching and staff development skills
• Sharp decision-maker who always puts the customer first
• Bonus: Technical or trade qualifications

What We Offer

• Competitive salary and discretionary annual bonus
• Flexible leave of up to 4 days per year in addition to annual leave
• Free life, salary continuance and trauma insurance cover
• Discounts on Vero and Southern Cross medical insurance
• $250 annually towards wellness activities
• Ongoing learning and development opportunities
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance

About Suncorp New Zealand

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Support and Application

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation. If this role sounds like the perfect fit for you, apply online today!