Manager Business Systems & Operations

Ministry of Business, Innovation and Employment; Wellington; On-site; NZD 132,000 - 161,000; Full time

Job summary

A government agency in Wellington is seeking a Manager for Business Systems and Operations. The successful candidate will lead a team to improve service delivery, manage ICT platforms, and drive transformational change. Ideal applicants will have strategic and operational management experience in complex environments and a strong understanding of the building regulatory framework.

Benefits

KiwiSaver

Wellness Benefits

Qualifications

• Proven strategic and operational management experience at a senior level.
• Strong understanding of the building regulatory framework and sector challenges.
• Advanced analytical, decision-making, and problem-solving skills.
• Demonstrated ability to lead and develop teams in a complex environment.
• Excellent communication skills across various mediums.
• Experience in change leadership and continuous improvement.
• Legal right to live and work in New Zealand.

Responsibilities

• Lead the Business Systems and Operations team.
• Oversee planning, monitoring, and delivery of services.
• Manage ICT platforms and vendor relationships.
• Drive continuous improvement across the team.
• Collaborate with stakeholders for service improvement.
• Provide strong leadership and coaching.

Skills

Strategic management

Operational management

Analytical skills

Leadership

Change leadership

Communication skills

Education

Relevant tertiary qualification or extensive experience

Job description

Overview

Discover a career with purpose at MBIE

• Shape the future of business systems and enable smarter, more efficient service delivery
• Champion continuous improvement and innovation in a complex, fast-paced environment
• Wellington based, permanent position
• Salary range: $132,417-$160,472 + KiwiSaver + Wellness Benefits

About the Role

Join us in shaping the future of New Zealand’s building and construction sector.

We’re looking for a strategic and people-focused leader to head our Business Systems and Operations team within the Building System Delivery & Assurance group. This is a pivotal role that enables the wider business to deliver effectively on its regulatory functions under the Building Act.

As Manager, Business Systems and Operations, you’ll work closely with the Head of Building System Delivery & Assurance and other senior leaders to drive transformational change, uplift team performance, and embed a culture of excellence.

• Lead the Business Systems and Operations team, overseeing planning, monitoring, and delivery of business-enabling services.
• Develop and maintain a strategic work programme aligned with regulatory and operational priorities.
• Manage ICT platforms, vendor relationships, and ensure systems are robust and fit-for-purpose.
• Drive continuous improvement, process documentation, and operational projects across the team.
• Collaborate with internal and external stakeholders to support service improvement and transformation.
• Provide strong people leadership, coaching, and capability development to build a high-performing team.

Skills and Experience Required

Skills and Experience Required

• Proven strategic and operational management experience at a senior level.
• Strong understanding of the building regulatory framework and sector challenges.
• Advanced analytical, decision-making, and problem-solving skills.
• Demonstrated ability to lead and develop teams in a complex, fast-paced environment.
• Excellent communication skills across written, oral, and visual mediums.
• Experience in change leadership and embedding continuous improvement.
• A relevant tertiary qualification or extensive comparable experience.
• Must have the legal right to live and work in New Zealand

About MBIE

MBIE\'s goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia– Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful\'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Māori and the Crown and is committed to giving effect to TeTiritio Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

How to Apply

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you\'re the perfect fit for this role.

All applications must be submitted via our online process.

We can\'t wait to hear from you!

Email Sarah Hutcheson at