Managed Services Product Manager

The Warehouse Group; Auckland; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading retail group in Auckland is seeking a Managed Services Product Manager to own and grow their B2B managed services targeting the education sector. This role involves product lifecycle management, stakeholder engagement, and collaboration with sales and marketing teams. The ideal candidate has a strong background in product management and a passion for building effective solutions. Benefits include brand discounts, paid birthday leave, and wellbeing support.

Benefits

Discounts across our brands

Paid birthday day off

Free parking

Onsite gym and café

26 weeks paid parental leave

Wellbeing support

Qualifications

• Strong background in product management, especially in managed services.
• Experience in the education sector is a plus.
• Ability to engage with various stakeholders.
• Curious, driven, and passionate.

Responsibilities

• Own the product roadmap and strategize for future growth.
• Build and manage the managed services product from concept to launch.
• Understand market needs and competitor offerings.
• Work with stakeholders to bring the product to life.
• Define product structure and pricing model.
• Collaborate with marketing for product launch.
• Upskill sales teams to sell the solution.
• Manage sales P&L and product performance.

Skills

Product management

Stakeholder engagement

Commercial acumen

Education sector knowledge

Job description

Company Description

Noel Leeming Commercial Services provides services to some of New Zealand’s leading business sectors. Services is a key differentiator in setting us apart from the competition. Aligned with our Commercial Sales team, we help enable our customers businesses by providing end-to-end IT managed and cloud solutions that meet their business goals.

Services is a key growth area and, as such, the team continues to evolve & take shape. This is truly an exciting time to join the team - you will have the opportunity to be part of a growing area of the business and shape its future direction.

Job Description

We’re on the hunt for a Managed Services Product Manager to help us grow and scale our B2B managed services offering, with a core focus on the education sector. This isn’t a client delivery role- it’s about owning the product from the inside out: designing it, pricing it, marketing it, and guiding our teams on how to sell it.

As the Product Manager, your primary role is to own the product lifecycle and maximize the performance outcomes of the Managed Services portfolio across The Warehouse Group.

Quick Snapshot of the role:

• Own the product roadmap & strategising for future growth across the group
• Build and manage the managed services product from concept to launch and beyond
• Understand the education market - what schools need, what our competitors are doing, and how we can do it better
• Work closely with key stakeholders (engineering team, sales, leadership team) to bring the product to life
• Define the product structure and pricing model
• Collaborate with marketing to take the product to market with compelling content and messaging
• Upskill our sales teams - give them the tools, training, and confidence to take our solution to schools across the country
• Own and manage the sales P&L and product performance

We have an ambitious vision to expand our support for schools across the country. You’ll play a pivotal key role in bringing this to life – focusing on building and scaling our education-focused managed services to reach more schools and deliver greater impact.

Qualifications

What you’ll bring:

• A strong background in product management - especially building or scaling managed services
• Experience working in or with the education sector is a big plus
• Commercial smarts - you know how to build something customers want, price it right and make it profitable
• Comfortable engaging with a variety of stakeholders - from technical teams to suppliers to sales
• Curious, driven, and passionate

Our ways of working will see you extensively work cross-functionally hence your collaboration skills will be paramount, coupled with the customer-centric lens and approach you bring to work every day. You will have a curious and do better everyday mindset, holding an openness to new ideas and a desire to develop them together with others.

Additional Information

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

• Discounts across our brands
• Paid birthday day off for permanent team members
• Free parking at our Northshore support office
• Onsite gym and café at our Northcote support office
• 26 weeks paid parental leave for permanent team members
• A range of wellbeing support and development opportunities