Maintenance Operations Centre Operator (Auckland)

Kāinga Ora - Homes and Communities; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Five weeks' annual leave

Insurance benefits

Job summary

Kāinga Ora - Homes and Communities in Auckland is seeking a Maintenance Operations Coordinator to process high volumes of maintenance requests, validate details, and prepare accurate work orders for delivery. Based in Manukau, you will track progress and coordinate with partners to keep work moving efficiently.

This on-site role emphasizes accuracy, strong communication and a commitment to continuous improvement within a fast-paced, collaborative team.

Qualifications

• Experience in customer service, operations, maintenance, property, facilities, scheduling, coordination, or a related environment.
• Strong attention to detail and the ability to accurately assess information and make sound decisions.
• Excellent organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Strong communication and relationship management skills, with the ability to work effectively across teams and with external providers.
• Experience applying processes, policies and procedures consistently and confidently.
• Confidence using multiple online systems and digital applications.
• The ability to remain calm under pressure and respond effectively to changing priorities.
• Demonstrated initiative, sound judgement and a commitment to continuous improvement.
• A collaborative approach and a genuine commitment to delivering positive customer outcomes.

Responsibilities

• Process high-volume maintenance requests with accuracy, consistency and speed.
• Assess and validate service requests, determine the right trade and priority, and create accurate work orders.
• Manage workflows across the system to plan, prioritise and deliver efficiently.
• Coordinate with maintenance partners, contractors and internal teams to ensure clear, complete, and timely information.
• Track progress, monitor performance and keep stakeholders informed, especially for urgent or complex cases.
• Contribute to a nationally consistent approach by following SOPs, identifying improvements and maturing the model.

Skills

Customer service

Operations coordination

Scheduling

Stakeholder management

Process improvement

Multi-system literacy

Job description

• Deliver high-volume maintenance requests with accuracy, consistency and speed in a national operations model
• Play a key role in improving maintenance outcomes through validation, coordination and continuous improvement
• Permanent full-time opportunity based in Manukau, Auckland

Te whiwhinga mahi | Our opportunity

You'll be part of a fast-paced Maintenance Operations Centre (MOC), processing high volumes of maintenance requests to ensure Kāinga Ora homes are well maintained, safe and fit for purpose.

Day to day, you'll assess and validate service requests, determine the right trade and priority, and create accurate work orders ready for delivery. You'll manage workflows across the system, ensuring jobs are planned, prioritised and delivered efficiently and to agreed standards.

Working closely with maintenance partners, contractors and internal teams, you'll ensure information is clear, complete and timely so work can progress without delay. You'll also help track progress, monitor performance and keep stakeholders informed, particularly for urgent or complex cases.

You'll contribute to a nationally consistent approach to maintenance by following standard operating procedures, identifying improvements and supporting better ways of working as the model continues to evolve and mature.

This is an on-site office-based role, Monday to Friday, enabling real-time collaboration, shared problem solving and efficient decision-making.

Ngā pūmanawatanga ōu | What you will bring

This role suits someone who thrives in a high-volume, process-driven environment where accuracy, sound judgement and customer outcomes matter. You'll be organised, adaptable and confident working across multiple systems and stakeholders.

You Will Demonstrate

• Experience working in customer service, operations, maintenance, property, facilities, scheduling, coordination, or a related environment.
• Strong attention to detail and the ability to accurately assess information and make sound decisions.
• Excellent organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Strong communication and relationship management skills, with the ability to work effectively across teams and with external providers.
• Experience applying processes, policies and procedures consistently and confidently.
• Confidence using multiple online systems and digital applications.
• The ability to remain calm under pressure and respond effectively to changing priorities.
• Demonstrated initiative, sound judgement and a commitment to continuous improvement.
• A collaborative approach and a genuine commitment to delivering positive customer outcomes.

Nōu te rourou | What's in it for you?

We offer competitive salaries, five weeks' annual leave and a suite of insurances benefits.

As a Kāinga Ora employee, we want to make sure you have the tools, support and opportunities you need to succeed. We are committed to supporting your wellbeing, professional development and work-life balance.

Mō mātou | Our Organisation

At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.

Our Transformation Focuses On Three Things

• Our future – building a high-performing organisation that delivers quality housing for generations.
• Our tenants – warm, dry, well-maintained homes and the right support to help people live well.
• Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Ō tātou uara | Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day.

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai | Join us

If you have any questions about this role, please contact [e-mail].

Applications close 11:55pm, 29 September 2026.

As part of our commitment to supporting employees through organisational change, affected Kāinga Ora employees will be considered for vacancies in the first instance. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.