Maintenance Assistant - voco Auckland

Pro-invest Careers; Auckland; On-site; NZD 30,000 - 60,000; Full time

Job summary

A hotel management company is seeking a Maintenance Assistant in Auckland to perform repairs and maintenance, ensuring guest satisfaction and compliance with safety standards. Ideal candidates will have experience in maintenance roles, strong problem-solving skills, and the ability to work independently while supporting the hotel team culture.

Benefits

Opportunities for learning and career progression

Supportive team culture

Impact on guest satisfaction

Qualifications

• Proven experience in a maintenance or handyman role, preferably in hospitality.
• Strong practical repair knowledge and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Perform general maintenance tasks including painting and repairs.
• Conduct inspections of guest rooms and public areas.
• Respond promptly to guest maintenance requests.
• Assist in implementing the Preventative Maintenance Management (PMM) schedule.
• Maintain accurate records of repairs and inspections.

Skills

Problem-solving skills

Practical repair knowledge

Communication and guest service skills

Organizational skills

Job description

Overview

We are seeking a hands-on and reliable Maintenance Assistant (Handy Person) to join our hotel team. Reporting to the Maintenance Manager, you’ll carry out day-to-day repairs and preventative maintenance to keep our hotels running smoothly and looking their best. No two days are the same — you’ll be assisting with everything from guest requests to scheduled maintenance, all while ensuring compliance with IHG brand standards, safety requirements, and local regulations.

Key Responsibilities

• Perform general maintenance and repair tasks including painting, patching, lighting, door and bathroom fixes, and furniture maintenance.

• Conduct regular inspections of guest rooms, public spaces, and back-of-house areas, addressing any deficiencies promptly.

• Respond quickly to guest maintenance requests to deliver a positive experience.

• Assist in implementing the Preventative Maintenance Management (PMM) schedule.

• Work closely with other hotel departments to ensure seamless service.

• Coordinate and oversee external trades as required.

• Support compliance with OH&S, emergency procedures, and IHG brand safety standards.

• Maintain accurate records of repairs, inspections, and stock control.

About You

• Proven experience in a maintenance, handyman, or trade-related role (hospitality experience a plus).

• Strong problem-solving skills and practical repair knowledge.

• A team player with good communication and guest service skills.

• Organised, proactive, and able to work independently.

• Commitment to safety and attention to detail.

• Flexibility to assist across shifts and tasks as needed.

What We Offer

• Be part of a supportive and dynamic hotel team in a dual-branded property.

• Opportunities for learning, development, and career progression across Pro-invest Hotels & IHG.

• A role where your skills directly impact guest satisfaction and the smooth running of the hotel.

• Great team culture with a focus on quality, safety, and service excellence.

Apply Now

If you’re hands-on, solutions-focused, and passionate about keeping things running at their best, we’d love to hear from you.

Join us at voco & Holiday Inn Express Auckland City Centre and help create exceptional guest experiences every day.