Loss Prevention (Security) Officer - The Warehouse, Westcity (Full-Time)

The Warehouse Group; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading retail group in Auckland is seeking a vigilant Loss Prevention Officer. This role focuses on preventing theft and ensuring the safety of staff and customers. Ideal candidates will have good communication skills, a positive attitude, and should be comfortable standing for long periods. Experience in a customer-facing role is advantageous but not essential. The position offers various benefits including discounts and paid leave.

Benefits

Access to discounts across our brands

Birthday Leave

Here for Good Leave

Career Progression

Qualifications

• Experience in a customer-facing role is beneficial but not required.
• Comfortable standing for extended periods.
• Willingness to learn.

Responsibilities

• Monitor security cameras.
• Maintain a visible presence on the shop-floor.
• Interact with customers and address their concerns.
• Upload events onto our crime reporting platform.

Skills

Good communication skills

Positive attitude

Conflict resolution

Ability to stay calm under pressure

Job description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Te kaupapa o te tūranga - The purpose of the role.

Hour of work:

• Tuesday - 3:30pm to 9pm
• Wednesday and Thursday - 2:30pm to 9pm
• Friday - 1pm to 9pm
• Saturday - 12:30pm to 9pm

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers.

Key Responsibilities

• Monitor security cameras
• Maintain a visible presence on the shop-floor
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands.
• Birthday Leave: Tocelebrate your special day, you're entitled to a day of paid leave each year!
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!