Loss Prevention (Security) Officer - The Warehouse, Thames

The Warehouse Group; Thames; On-site; NZD 45,000 - 65,000; Full time

Job summary

An established industry player is looking for a vigilant Loss Prevention Officer to enhance safety and security in their retail environment. This role focuses on preventing theft and ensuring a safe atmosphere for both staff and customers. The ideal candidate will have strong communication skills and a positive attitude, ready to engage with customers and resolve conflicts. With flexible working hours and a supportive team culture, this position offers a fantastic opportunity to grow within a well-loved organization committed to community and sustainability initiatives. Join a team that values your contributions and provides a pathway for career progression.

Benefits

Team Card: Access to discounts across our brands

Birthday Leave: Paid leave for your special day

Here for Good Leave: Paid leave for community service

Career Progression: Stepping stone to internal opportunities

Qualifications

• Experience in customer-facing roles is beneficial but not required.
• Good communication skills and a positive attitude are essential.

Responsibilities

• Monitor security cameras and maintain a visible presence on the shop-floor.
• Interact with customers and address their concerns effectively.

Skills

Communication Skills

Conflict Resolution

Customer Service

Ability to Stay Calm Under Pressure

Tools

Crime Reporting Platform

Job description

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga - The purpose of the role.

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers.

Key Responsibilities:

1. Monitor security cameras
2. Maintain a visible presence on the shop-floor
3. Interact with customers and address their concerns
4. Upload events onto our crime reporting platform.

Hours of work:

Sunday and Monday: 11:30am - 8pm (Some flexibility with start/finish times will be a requirement)

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods. Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

1. Team Card: Access to discounts across our brands.
2. Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year!
3. Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
4. Career Progression: an excellent stepping stone into other internal opportunities.
5. Plus loads more!