Loss Prevention (Security) Officer - The Warehouse, Royal Oak

The Warehouse Group; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A prominent retail organization in Auckland is looking for a Loss Prevention Officer to prevent theft and ensure safety for staff and customers. Key responsibilities include monitoring security, engaging with customers, and maintaining a visible presence in the store. Ideal candidates should have good communication skills and a customer service mindset. Experience in conflict resolution is a plus. Join us for a supportive and rewarding work environment with great perks.

Benefits

Team Card for discounts

Birthday Leave

Here for Good Leave

Career Progression Opportunities

Qualifications

• Experience in a customer-facing role is beneficial but not required.
• Ability to learn quickly and maintain a positive attitude is essential.
• Experience in de-escalation techniques is a plus.

Responsibilities

• Monitor security cameras for suspicious activities.
• Maintain a visible presence on the shop-floor to deter theft.
• Interact with customers to address concerns effectively.
• Document events using a crime reporting platform.

Skills

Customer service orientation

Good communication skills

Conflict resolution

Job description

Overview

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Hours of work

• Friday to Saturday 7:00 am to 3:00 pm

The kaupapa o te tūranga - The purpose of the role

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers.

Key Responsibilities

• Monitor security cameras
• Maintain a visible presence on the shop-floor
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands.
• Birthday Leave: Tocelebrate your special day, you're entitled to a day of paid leave each year!
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!