Loss Prevention (Security) Officer - The Warehouse, Matamata

The Warehouse; Matamata; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading New Zealand retail company is looking for a vigilant Loss Prevention Officer to join their team in Matamata. The role involves monitoring security, maintaining a visible presence, and ensuring customer safety. Ideal candidates will possess good communication skills and experience in customer-facing roles, although this is not mandatory. The company offers a range of benefits, including staff discounts and career progression opportunities.

Benefits

Team Card: Access to discounts

Birthday Leave

Here for Good Leave

Career Progression Opportunities

Qualifications

• Experience in a customer-facing role is beneficial.
• Good communication skills and a positive attitude.
• Willingness to learn and ability to stay calm under pressure.

Responsibilities

• Monitor security cameras.
• Maintain a visible presence on the shop-floor.
• Interact with customers and address their concerns.
• Upload events onto the crime reporting platform.

Skills

Communication skills

Conflict resolution

Job description

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga - The purpose of the role.

Hours of work:

• Wednesday to Saturday 10am - 4.30pm
  
  

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers.

Key Responsibilities:

• Monitor security cameras
• Maintain a visible presence on the shop-floor
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.
  
  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā Mātou Tāpaetanga – What We Offer

• Team Card: Access to discounts across our brands.
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year!
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!