Loss Prevention & Safety Officer – Evening Shift

The Warehouse; Masterton District; On-site; NZD 23,000 - 29,000; Part time

Benefits offered by this job

Team discounts across brands

Birthday leave

Here for Good Leave

Job summary

The Warehouse is seeking a vigilant Loss Prevention Officer to join our team in Wellington. Your core focus will be preventing theft and ensuring the safety of staff and customers, while maintaining a friendly, accessible store presence.

You'll monitor security cameras, engage with customers, and help resolve incidents with calm, professional de-escalation. This role suits someone with retail or hospitality experience or a proactive learner.

Qualifications

• Experience in a customer-facing role is beneficial but not required.
• Strong communication skills and a positive attitude are important.
• Experience in conflict resolution and de-escalation, with the ability to stay calm under pressure, would be beneficial.

Responsibilities

• Monitor security cameras.
• Maintain a visible presence on the shop-floor.
• Interact with customers and address their concerns.
• Upload events onto our crime reporting platform.

Skills

Customer-facing experience

Communication skills

Conflict resolution

De-escalation

Calm under pressure

Positive attitude

Job description

The Warehouse is seeking a vigilant Loss Prevention Officer to join our team in Wellington. Your core focus will be preventing theft and ensuring the safety of staff and customers, while maintaining a friendly, accessible store presence.

You'll monitor security cameras, engage with customers, and help resolve incidents with calm, professional de-escalation. This role suits someone with retail or hospitality experience or a proactive learner.