Library and Council Services Assistant - Birkenhead Library

Auckland Council; Canterbury; On-site; NZD 60,000 - 74,000; Part time

Benefits offered by this job

Additional week of annual leave

Four weeks annual leave, with extra in

KiwiSaver 3.5%

Job summary

Auckland Council is seeking a Library & Council Services Assistant for Birkenhead Library. This part-time role (18 hours: Fri, Sat, Sun) supports the team in day-to-day library operations and customer service, engaging with diverse community members while helping users access information and digital resources.

The role emphasizes adaptability, strong communication, and a willingness to learn within a dynamic, inclusive workplace.

Qualifications

• Experience delivering excellent customer service in a public-facing role.
• Comfort with using technology and assisting others with information resources.
• Strong written and verbal communication with diverse audiences.
• Willingness to learn and adapt in a busy library environment.

Responsibilities

• Support day-to-day library operations and contribute to a high-achieving team.
• Assist customers and help them access information resources and devices.
• Engage with the local community and support library programs.

Skills

Customer service

Digital literacy

Communication skills

Te Ao Māori knowledge

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Library and Council Services Assistant - Birkenhead Library

• Serve customers in a vibrant and exciting library
• Learn new skills and engage with the local community
• A permanent, part-time,18 hours (Friday, Saturday, Sunday)

An opportunity has arisen to work as a Library & Council Service Assistant in the Kaipātiki Local Board Libraries, based at Birkenhead Library.

Birkenhead Library is a busy community library serving a diverse and vibrant community. Our library whānau is focused on caring for each other, our community, and our environment.

We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library. As this is a customer service role, you will be supporting customers from all walks of life.

Your natural ability to relate well with people of all ages and backgrounds, excellent communication skills, and strong digital skills will ensure that you are able to successfully engage with our customers and provide excellent customer service. You are eager to learn new skills, enjoy serving customers, and you thrive in a busy work environment.

We are looking for someone who:

• Is positive, energetic, with a can-do attitude where no job is too big or small.
• Understands and uses technology with confidence, able to support customers to successfully use information resources and devices.
• Is reliable, adaptable and fosters great relationships, positively influencing others within the team.
• Possesses excellent communication skills with a strong people and empathy focus.
• Enjoys working with people from diverse backgrounds.
• Demonstrates excellent written and communication skills.
• Has knowledge/understanding of Te Ao Māori or willingness to learn.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week's annual leave
• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

As part of our organisation, please view a range of our: benefits

Application close date: Thursday 27 August at 11.59pm

Salary: This role is salary band E, starting from $67k depending on experience.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at *******@aucklandcouncil.govt.nz.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.