Library and Council Services Assistant

Auckland Council; North Shore; On-site; NZD 67,000 - 79,000; Full time

Benefits offered by this job

Four weeks annual leave

Additional leave options

KiwiSaver 3.5%

Discounts on attractions

Flexible work environment

Job summary

Auckland Village Library, part of the Auckland Libraries team within Auckland Council, is seeking a Libraries & Council Services Assistant. The role involves supporting day-to-day library operations and delivering customer service across a busy community hub in Albany.

You will help run events and programmes and assist customers with information resources and devices. Flexibility is required as the service operates 7 days a week; the 38-hour fixed-term position runs Tuesday to Saturday until 31

Responsibilities

• Support day-to-day running of Albany Village Library
• Assist customers from all walks of life
• Support events and programmes planning and delivery
• Use technology to help customers access information resources and devices
• Demonstrate strong communication and people skills
• Demonstrate understanding of Te Ao Māori values and principles
• Be willing to travel and engage with Upper Harbour communities

Job description

The opportunity has arisen to work as a Libraries & Council Services Assistant at Albany Village Library within the Upper Harbour and Hibiscus and Bays SouthLocal Board Libraries team.

Albany Village Library is a busy community library serving a diverse and vibrant community. We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library. As this is a customer service role, you will be helping customers from all walks of life.

We are open 7 days a week so flexibility around working days, including weekends is required. We are looking to fill a 38 hour fixed term role/secondment working Tuesday through Saturday, until 31 July 2027.

Key Responsibilities:

• Community outreach opportunities in Upper Harbour
• Must be willing to travel
• Self-motived to deliver impactful customer service
• Is collaborative, creative, and enthusiastic in planning, promoting, and delivering events and programmes to our diverse Upper Harbour communities.
• Brings a can-do attitude – reliable, full of ideas, and ready to make things happen.
• Understands and uses technology creatively and with confidence, able to support customers to successfully use information resources and devices.
• Has a strong people focused, and empathy driven work ethic. Along with a positive attitude, pride in their work and in the ability to influence others positively.
• Demonstrates excellent written and communication skills with a strong people focus.
• Demonstrates an understanding of Te Ao Māori values and principles.
• Being bilingual in Mandarin or Korean is advantageous.
• Has a New Zealand driver’s license

We offer a welcoming and supportive team, and a community that values the library as a welcoming community space. Here you’ll have an opportunity to grow your career within the Auckland Libraries team and Auckland Council.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.
Together, we can create a Tāmaki Makaurau we can all be proud of.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week’s annual leave
• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

This role is salary band E, we expect to appoint the successful candidate at a salary of between $67,414 - $79,310 depending upon skills & experience.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.