Level 2 IT Support with strong M365 Skills

Dynamic IT; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Job summary

A leading IT service provider in Auckland is looking for a Level 2 IT Support technician with strong Microsoft 365 skills. In this hybrid role, you will set up client environments and provide support while enhancing security practices. Ideal candidates have strong experience with Microsoft Intune and Entra ID, along with a proactive problem-solving mindset. Enjoy a dynamic team environment where your documentation and communication skills will shine.

Qualifications

• Intermediate experience with Microsoft Intune and Conditional Access.
• Strong knowledge of Entra ID (formerly Azure AD).
• Familiar with passwordless authentication and Windows Hello for Business.
• Proven ability to lift security scores and protect clients.
• Confident in translating tech into human language.

Responsibilities

• Set up and optimise client environments like Intune and Entra ID.
• Roll out modern security practices and improve Secure Scores.
• Solve real-world problems for clients.

Skills

Intermediate experience with Microsoft Intune

Strong knowledge of Entra ID

Familiar with passwordless authentication

Proven ability to lift security scores

Confident client communication

Problem-solving mindset

Job description

Level 2 IT Support with strong M365 Skills

We’re on the lookout for a Microsoft 365 Support Tech who knows their way around Intune, Conditional Access, Entra ID, and a handful of acronyms that make other people’s eyes glaze over. If you love tinkering with configurations, tightening up security, and helping people work smarter, not harder—you might just be our next IT hero.

This is a hybrid role—half Microsoft 365 magic, half Level 2 client support. You’ll spend your time:

Setting up and optimising client environments (Intune, Entra ID, Windows Hello for Business, and more).

Rolling out modern security practices and improving Secure Scores.

Solving real-world problems for clients and being their trusted go-to.

Documenting what you do, because you know good documentation saves lives. (Or at least saves future you.)

You don’t need to be a wizard, but we are looking for someone who ticks these boxes:

🛠️ Intermediate experience with Microsoft Intune and Conditional Access

🔐 Strong knowledge of Entra ID (formerly Azure AD)

🔐 Familiar with passwordless authentication and Windows Hello for Business

🎯 Proven ability to lift security scores and protect clients from cyber nasties

💬 Confident talking to clients and translating tech into human

📄 A fan of documentation—both creating it and reading it

🧠 A problem-solver with a proactive mindset

⭐ Bonus Points If You Also Have:

Managed multiple M365 tenancies with a standards-driven mindset

Experience with CIPP (CyberDrain Improved Partner Portal)

Firewall/VPN knowledge (FortiGate is a plus!)

Broader Microsoft 365 security tool knowledge

Prior MSP or IT support background

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as an Information Technology Support Role?
• Do you have a current New Zealand driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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