Lead Technical Consultant - CASE

Fujitsu; Auckland; Hybrid; NZD 100,000 - 130,000; Full time

Job summary

A global technology leader is seeking a Lead Technical Consultant in Auckland to deliver exceptional ServiceNow services. Candidates should have extensive experience in ServiceNow with at least 7 years in support or delivery roles. This position offers hybrid working and a strong commitment to diversity and inclusion. Join a company that values innovation and professional growth.

Benefits

Tailored career paths

Best-in-class rewards and recognition programs

Flexible working options

Qualifications

• IT Degree or relevant experience required.
• 7+ years in ServiceNow support/delivery is essential.
• ServiceNow certifications in ITSM, HRSD, and CSM are necessary.

Responsibilities

• Lead the delivery of ServiceNow technical services.
• Assist customers with identifying opportunities.
• Ensure compliance with CASE policies and processes.

Skills

ServiceNow support/delivery

Agile project methodologies

Waterfall project methodologies

Customer service

Education

IT Degree or relevant tertiary education

Tools

ServiceNow

Job description

Lead Technical Consultant- CASE

Auckland location

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

To be a high-performing, Technical Consultant delivering a set of ServiceNow technical services (development/delivery/support/administration) that ensure a high degree of satisfaction to the customer.

This role is based in Auckland and offers hybrid working.

Responsibilities and Accountabilities

Key responsibilities will include but not be limited to the following:

• Leading the customer with world class technical services and ensuring that the tools made available are utilised appropriately to maximise value realisation.
• Proactively assisting CASE Leads to identify opportunities with customer
• Complying with customer and CASE policies, processes, and procedures.
• Achieving ongoing operational efficiencies.
• Contributing to the growth of companys culture and ways of working.
• Maintaining an active Career Development Plan with career, training and certification goals achieved ontime

Requirements and Experience

• IT Degree, relevant tertiary education in Computer Science or relevant experience.
• ServiceNow Sales & Messaging Foundation Accreditation
• ServiceNow Sales or Presales Accreditation in 3+ Product Line
• ServiceNow CSA
• ServiceNow CIS x 3 - ITSM + HRSD + CSM
• ServiceNow Pro Suite x 2- ITSM HRSD or CSM
• ServiceNow Pro Plus Suite x 2 - ITSM HRSD or CSM
• Fujitsu People Leader Development Training as per region
• 7+ years successful ServiceNow support/delivery
• General understanding of ServiceNow licensing
• Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies

Nice To Have

• ServiceNow CAD
• ServiceNow Expert Programs - ArchX, CWA, CTA or CMA
• Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2).

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don\'t tick every box in this job description, please don\'t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [e-mail].

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.