Keyholder | Merchant Whangārei

Overland Footwear; Whangarei; On-site; NZD 30,000 - 60,000; Part time

Job summary

A footwear retail brand in Whangārei is seeking a part-time Keyholder. This position involves supporting store operations, creating exceptional customer experiences, and reaching sales goals. Ideal candidates have experience in retail, strong leadership qualities, and a passion for customer service. Benefits include seasonal shoes, monthly bonuses, and generous team discounts.

Benefits

Free pair of shoes every season

Monthly bonuses

Generous team discounts

Referral bonuses

Supportive leadership

Access to EAP for support

Qualifications

• Experience in retail or similar customer service roles.
• Confident and responsible to lead by example.
• Natural ability to build positive rapport with customers.

Responsibilities

• Create exceptional experiences for customers.
• Support operations by opening and closing the store.
• Maintain a tidy and well-presented store.

Skills

Customer service experience

Leadership skills

Attention to detail

Organizational skills

Ability to work under pressure

Goal-oriented

Job description

Merchant 1948 | Footwear with heritage, designed for modern life

We’re Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we’ve built a reputation for premium leather footwear, considered design, and warm, expert service.

Our stores are more than retail spaces, they’re places where generations of customers come for timeless style, great craftsmanship, and genuine connection.

Love retail and ready to step up?

We’re looking for a part-time Keyholder to join our team at Whangārei store. If you’re confident on the shop floor and ready to take on a bit more responsibility like opening or closing the store and supporting operations when the manager’s away – this is the perfect next step in your retail career.

You’ll be part of a team that knows their stuff, loves what they do, and takes real pride in helping people find their perfect fit.

Here’s what’s on offer:

Role – Keyholder

Rostered Hours: Monday 12:00pm -3:00pm and Saturday 11:00am-3:00pm

Minimum Hours: 7

Hourly Rate: $24

What your day will look like:

• Creating exceptional experiences for every customer

• Supporting with opening and closing the store

• Running smooth and successful shifts

• Reaching your sales goals (and enjoying the bonus rewards!)

• Keeping the store tidy, stylish and well-presented

• Being a positive, proactive team player

You’ll thrive in this role if you:

• Have experience in customer service (retail, hospitality or similar)

• Are confident, responsible and happy to lead by example

• Have a natural way with people and love building rapport

• Are organised and calm under pressure

• Have a great eye for detail and presentation

• Are motivated by goals and love seeing results

What you’ll get from us:

• A free pair of shoes every season

• Monthly bonuses when you hit your targets

• Generous team discounts

• Referral bonuses when you bring great people onboard

• Supportive, down-to-earth leadership

• Access to EAP for extra support

• A brand with real history – and exciting things ahead

Sound like you?
Apply now – we’d love to hear your story.