Keyholder | Merchant Northwest

Overland Footwear; Auckland; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading footwear retailer in Auckland seeks a confident part-time Keyholder to enhance customer experiences and support store operations. As a Keyholder, you will help manage shifts, maintain store presentation, and achieve sales targets. Ideal candidates have retail or similar customer service experience and leadership qualities. Enjoy benefits like seasonal shoes, bonuses, and generous discounts.

Benefits

Free pair of shoes every season

Monthly bonuses for meeting targets

Generous team discounts

Referral bonuses

Supportive leadership

Access to EAP for support

Qualifications

• Experience in customer service (retail, hospitality or similar) required.
• Confident and responsible, able to lead by example.
• Natural rapport-building with customers.
• Organized and calm under pressure.
• Strong attention to detail and presentation.

Responsibilities

• Create exceptional experiences for every customer.
• Support with opening and closing the store.
• Manage smooth and successful shifts.
• Achieve sales goals and enjoy bonus rewards.
• Maintain a tidy and stylish store.

Skills

Customer service experience

Leadership qualities

Rapport building

Organizational skills

Eye for detail

Job description

Overview

Merchant 1948 | Footwear with heritage, designed for modern life

We’re Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we’ve built a reputation for premium leather footwear, considered design, and warm, expert service.

Our stores are more than retail spaces, they’re places where generations of customers come for timeless style, great craftsmanship, and genuine connection.

Love retail and ready to step up?

We’re looking for a part-time Keyholder to join our team at Northwest store. If you’re confident on the shop floor and ready to take on a bit more responsibility like opening or closing the store and supporting operations when the manager’s away – this is the perfect next step in your retail career.

You’ll be part of a team that knows their stuff, loves what they do, and takes real pride in helping people find their perfect fit.

Role

Keyholder

Rostered Hours: 6.5 hours per week

Minimum Hours: Sunday 11:00am - 6:00pm

Hourly Rate: $24

What your day will look like:

• Creating exceptional experiences for every customer
• Supporting with opening and closing the store
• Running smooth and successful shifts
• Reaching your sales goals (and enjoying the bonus rewards!)
• Keeping the store tidy, stylish and well-presented
• Being a positive, proactive team player

Qualifications

• Have experience in customer service (retail, hospitality or similar)
• Are confident, responsible and happy to lead by example
• Have a natural way with people and love building rapport
• Are organised and calm under pressure
• Have a great eye for detail and presentation
• Are motivated by goals and love seeing results

Benefits

• A free pair of shoes every season
• Monthly bonuses when you hit your targets
• Generous team discounts
• Referral bonuses when you bring great people onboard
• Supportive, down-to-earth leadership
• Access to EAP for extra support
• A brand with real history – and exciting things ahead

Sound like you?
Apply now – we’d love to hear your story.