Kaitakawaenga Māori

New Zealand Inland Revenue; Christchurch; On-site; NZD 70,000 - 87,000; Full time

Job summary

A government revenue agency is seeking a Kaitakawaenga Māori to engage with Māori customers and assist them in managing their tax affairs. This role involves providing customer service, educating communities, and building relationships to ensure compliance. Applicants must have knowledge of Te Reo Māori and be comfortable working with diverse groups. This is a permanent full-time position located in Ōtautahi.

Qualifications

• Minimum NCEA Level 3 Te Reo Māori or equivalent required.
• Must understand and apply tīkanga Māori appropriately.
• Comfortable engaging with whānau, hapū, and iwi.

Responsibilities

• Work directly with Māori and non-Māori customers on tax obligations.
• Educate Māori communities including delivering seminars.
• Build relationships with community and tax professionals.

Skills

Engagement with Māori communities

Customer service skills

Ability to apply legislation and policy

Understanding of tīkanga Māori

Education

Minimum of NCEA Level 3 Te Reo Māori or equivalent

Job description

Kaitakawaenga Māori

• Location - Ōtautahi
• Permanent full-time position
• Salary range $70,604 to $86,830

Ara Whiwhi Mahi | The Opportunity

Kaitakawaenga Māori is a 34 plus year service with a rich history and are the Māori face of Inland Revenue. Delivering services in a whānau, hapū and iwi centric way to ensure our Māori customers have the tools to self-manage their tax affairs whether they are an individual, or in business.

In this varied role you will:

• Work directly with Māori and non-Māori customers, helping them understand their tax obligations, entitlements and how they can self-manage.
• Provide customer service across a variety of products both proactively and reactively to improve customer outcomes,
• Engage and build relationships with the community, tax professionals and small businesses to ensure compliance.
• Educate Māori communities, including the delivery of seminars and presentations, to a self-management model using technology
• Work in a networked way across IR and use insights gained to develop solutions for customers
• Bring the voice of the customer to Inland Revenue

Mōu | About you

To be successful in this role you will bring:

• Minimum of NCEA Level 3 Te Reo Māori or equivalent.
• Understanding of and can utilise tīkanga Māori where appropriate.
• A high level of comfort with whānau, hapū and iwi.
• Know and understand issues relevant to the Māori community.
• Enjoy engaging clearly & accurately with people as part of your day-to-day work.
• The ability to understand and build trust in potentially difficult, sensitive and/or complex situations.
• The capability to understand and apply legislation and policy.
• A current full New Zealand driver’s license (essential).
• Flexibility – available for varied working hours and travel away from home (essential).

Mō mātou | About us

Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown’s revenue and distribute social support payments.

Community Compliance provides a front-line service for our customers, improving voluntary compliance through the relationships they foster in our communities and the services we provide. The team’s work includes Tax Agents, Front of House & Kaitakawaenga Māori.

Tono mai | Apply here

Does this sound like you? Don’t delay - apply online by attaching your CV and cover letter outlining how your skills and experience as described above. For more information about the role or team contact [e-mail] and we will be in touch.

Applications close: 9am Monday 6 October 2025

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.