IT Technician

Think Concepts; Wellington; On-site; NZD 55,000 - 70,000; Full time

Job summary

A technology solutions company in Wellington is seeking a Technician to provide IT support and manage projects. The ideal candidate will have strong troubleshooting skills and a background in customer service. This role offers a competitive salary of $55k - $70k, alongside performance bonuses and opportunities for career development. Join a supportive team culture with unique perks like a pet-friendly environment and free lunches.

Benefits

Achievable uncapped performance commissions

Regular team training sessions

Support for professional development

Free lunch

Bring your pet to work

Qualifications

• Two years minimum experience in the IT industry.
• Experience in small to medium business IT environments.
• Motivated to learn and grow in IT.

Responsibilities

• Work on the helpdesk and field calls.
• Manage and implement IT projects.
• Conduct technical pre-sales consulting.

Skills

IT troubleshooting and diagnostic skills

Excellent verbal and written communication skills

Experience in customer service

Ability to explain technical concepts simply

Experience with Windows 10/11 Desktop Support/Troubleshooting

Experience with Microsoft Office Suite

Experience with Microsoft 365 administration

NZ full driver’s license, with a clean record

Tools

Microsoft 365

Azure

AWS

MacOS

Job description

Overview

Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Wellington office on Cuba Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive remuneration package, which includes a base salary and uncapped performance bonuses, paid monthly. Our unique bonus and commission structure enables Consultants to build out an impressive portfolio of client relationships, over time, and exceed their OTE year after year.

If you're motivated to learn and work hard, opportunities for advancement abound. Many members of our team have moved up over the years: a technician is now the company’s Technical Lead and our CEO began as our Marketing Coordinator! Our turnover is low – our average length of service is 5.5 years – because we all genuinely love working here. Our 2025 employee satisfaction score (eNPS) is 60, well above industry averages. We welcome pets and nurture people, striving to help our employees reach their full potential, and have fun while doing it.

The role

As a Technician, you will be expected to work on the helpdesk, field calls, and take on a variety of other responsibilities including:

• Technical work, both remote on the helpdesk and onsite with customers.
• Project management and implementation.
• Some technical pre-sales consulting.

About you

• You enjoy explaining technical concepts, simply, to non-technical people.
• You’re helpful and willing to take the time to explain to customers what they need to know to make the best technology decisions for their business.
• You build rapport and foster relationships naturally, because you’re a great communicator.
• You set realistic expectations and can be relied on to deliver and communicate clearly.

Must have skills and experience

• Two years minimum experience in the IT industry.
• Excellent verbal and written communication skills.
• IT troubleshooting and diagnostic skills.
• Experience in customer service.
• Experience in small to medium business IT environments.
• Experience with Windows 10/11 Desktop Support/Troubleshooting.
• Experience with the Microsoft Office Suite.
• Experience with Microsoft 365 administration, Exchange, Sharepoint, Teams.
• NZ full driver’s license, with a clean record.

Nice to have IT knowledge or experience, with an interest to learn more about

• Managed services.
• Networking – routers, switches, wireless, VPN and internet.
• Microsoft Windows Server.
• Microsoft Office / Office 365 / Microsoft Exchange.
• Cloud experience with Azure and/or AWS.
• Telephony, PABX and/or SIP/VoIP.
• Physical infrastructure, patching and cabling.
• VMware and/or Hyper-V.
• MacOS Support/Troubleshooting.

What’s on offer

• $55k - $70k Base Salary – depending on skills and experience.
• Achievable uncapped performance commissions – on average technicians earn $5k - $12k per annum on top of their base salary.
• Regular team product and technical training sessions.
• Support for professional development, to add technical qualifications and certifications to your skillset.
• The opportunity to step up into a senior level role in the future, with career development opportunities.
• A supportive team culture where collaboration is encouraged, mental wellbeing is a priority, and our famous family-friendly Christmas events.
• Free lunch! Pick whatever you would like to have on hand, and we will put it on our grocery order.
• The opportunity to bring your pet to work.

How to apply

If this sounds like you, apply via the link below with a cover letter explaining why you should be part of Team Awesome.