IT Support Technician

Atomos Investments Limited; Hibiscus Coast; On-site; NZD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate IT Support professional to join their dynamic team. This role offers a fantastic opportunity to enhance your skills while providing essential support to ensure smooth IT operations across multiple offices. You'll collaborate closely with an IT managed service provider, assist in onboarding new employees, and engage in exciting IT projects. With a focus on self-learning and professional growth, this position is ideal for someone eager to advance their career in a supportive environment. Enjoy a competitive benefits package and a flexible work-from-anywhere policy that promotes work-life balance.

Benefits

Competitive Pension Scheme

26 days holiday plus bank holidays

Private Medical Insurance

Life Assurance (4x)

Group Income Protection

Work From Anywhere policy

Qualifications

• 1+ years in IT Support with strong knowledge of Microsoft 365.
• Experience with ITSM systems and managing service requests.

Responsibilities

• Provide IT support and troubleshooting for hardware and software.
• Assist with onboarding new employees and setting up workstations.

Skills

IT Support

Microsoft 365 Administration

Incident Management

Communication Skills

Problem Solving

Education

Post Graduation Experience

IT Support Apprenticeship

Tools

Microsoft Entra ID

InTune

ServiceNow

Job description

6 month fixed term contract

Career

Would suit someone who has 1 year post graduation experience, or completed an IT Support apprenticeship, or just worked their way in this kind of role since school. You love to help people with their desktop problems, ensuring everyone has good IT uptime. You are curious, engaged, and passionate about self-learning. We will give you a supportive team that can be a key step on your career ladder.

About the role

Join our IT Team in our London Head Office. Responsibilities will include working closely with our IT managed service provider and providing IT support to our network of offices across the UK and assisting with the laptop build for the onboarding of new employees, deploying hardware, and contributing to IT projects. If you are passionate and proactive, this will be a great grounding in IT Support.

Accountabilities

• Assist with maintenance and troubleshooting of hardware, software, and network systems.
• Collaborate with the IT team to implement new technologies and improve existing systems.
• Support the onboarding process for new employees including setting up workstations and providing IT orientation - we're on Office 365.
• Participate in IT projects and initiatives as required e.g. upgrades, testing, and deployment.
• Oversee ad-hoc general administrative tasks and respond to queries.
• Communicate IT solutions and support to colleagues in-person and via Teams.
• Liaise with our outsource helpdesk (Acora) to ensure employees' queries are resolved in a timely fashion.

Skills and Experience

• Minimum 1 year experience in an IT Support role.
• Expert knowledge of using and administering a Microsoft 365 environment including Microsoft Entra ID and InTune.
• Familiarity with working in an ITSM system (ServiceNow) and managing a workload of incidents and service requests.
• Good knowledge of and familiarity with Incident/Request management lifecycle and best practices.
• Comfortable working with a MSP (managed service provider) and multiple 3rd party support organisations.
• A keen eye for detail and the ability to communicate effectively with colleagues and senior business users.
• Ability to diagnose and support general user issues.
• Curious, engaged, and passionate about self-learning.

Benefits

• Competitive Pension Scheme - we contribute 6%, you 3%
• 26 days holiday plus bank holidays
• Private Medical Insurance
• Life Assurance (4x)
• Group Income Protection
• Work From Anywhere policy

Our agile working environment means you may engage in various tasks and projects, which keeps work interesting and you get to develop and grow.