IT Support Lead – NZ Onsite & AI Enablement

CGR Services; Auckland; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Employer-funded health insurance

Employer-funded life insurance

Study assistance

Annual leave purchase option

Career opportunities across global eng

Job summary

Egis is seeking an experienced Technical Support Lead in Auckland to steer technology support and business engagement across New Zealand offices. This on-site role reports to the Regional IT Director and may lead a small team of Technical Support Officers, with travel across NZ as needed.

You will own service ticket management, drive AI adoption, build Power BI dashboards, and contribute to IT budgeting and vendor management.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Proven experience leading a regional IT support function.
• Strong technical knowledge across hardware, software, networking and cloud.
• Experience with Power BI dashboard development.
• Budgeting, forecasting, asset lifecycle management and cost control.
• Excellent stakeholder management and proactive, solutions-driven mindset.
• Experience in Professional Services, Architecture, Engineering or Construction is valued.

Responsibilities

• Lead IT support function across New Zealand with high-quality onsite support.
• Partner with business leads as the go-to voice on IT initiatives and decisions.
• Build strong stakeholder relationships and identify opportunities to improve user experience and adoption.
• Drive AI agents and automation to modernise IT workflows.
• Build and maintain Power BI dashboards and reporting to track service performance and asset metrics.
• Own service ticket management, documentation and escalation per ITIL standards.
• Contribute to IT budget planning, cost tracking and vendor management.
• Manage software asset management and license compliance.
• Lead training initiatives to support system changes.
• Champion diversity, inclusion and health & safety across the team.

Skills

Leadership

Stakeholder management

Data analysis

Budgeting

Customer service

Project coordination

IT strategy

Education

Bachelor's degree in CS/IT

Tools

Power BI

Cloud platforms

ITIL

Job description

Egis is seeking an experienced Technical Support Lead in Auckland to steer technology support and business engagement across New Zealand offices. This on-site role reports to the Regional IT Director and may lead a small team of Technical Support Officers, with travel across NZ as needed.

You will own service ticket management, drive AI adoption, build Power BI dashboards, and contribute to IT budgeting and vendor management.