IT Support Field Technician - Decommissioning Project

Fortis Hayes; Cambridge; On-site; NZD 60,000 - 80,000; Full time

Job summary

A global technology firm is seeking experienced IT Support Field Technicians in Cambridge to handle the decommissioning of data center hardware. Key responsibilities include managing server and networking equipment, updating inventories, and adhering to security protocols. Candidates should have hands-on experience with IT hardware, be meticulous with documentation, and possess strong organizational skills. Certification like CompTIA A+ is preferred.

Qualifications

• Proven experience as an IT Support Technician or Field Technician.
• Familiarity with hardware from major vendors like HP, Dell, and Cisco.
• Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).

Responsibilities

• Execute the physical decommissioning of IT assets.
• Follow detailed project plans for transport.
• Update asset inventories accurately.

Skills

Hardware decommissioning experience

Documentation skills

Ability to follow instructions

Organizational skills

Education

CompTIA A+ or equivalent certification

Job description

Job Summary

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment.

Responsibilities

• Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites.
• Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport.
• Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment.
• Adhere strictly to all client security policies and data destruction protocols.
• Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues.
• Ensure all work is performed in accordance with health and safety standards.

Required Qualifications & Skills

• Proven experience as an IT Support Technician, Field Technician, or similar hands-on role.
• Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance.
• Familiarity with hardware from major vendors like HP, Dell, and Cisco.
• Ability to methodically follow instructions and checklists with a high degree of accuracy.
• Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).
• Excellent organizational and documentation skills.

Preferred Qualifications

• CompTIA A+ or equivalent certification.
• Prior experience with IT Asset Disposition (ITAD) or data center migration projects.
• Awareness of data security standards (e.g., NIST 800-88).