IT Service Desk Lead

NES Fircroft; New Plymouth; On-site; NZD 80,000 - 120,000; Full time

Job summary

A leading energy company in New Plymouth seeks an experienced Service Desk Lead for a 6-month contract. This role involves mentoring a team while ensuring high-quality technical support services, improving service delivery practices, and implementing effective communication between teams. A relevant tertiary qualification in computer science or technology is required. Apply with your CV and cover letter for this exciting opportunity.

Qualifications

• Relevant experience in technical support and team leadership.
• Passion for the energy industry.
• Ability to work effectively in a dynamic environment.

Responsibilities

• Lead the Service Desk team and improve service delivery.
• Ensure efficient incident resolution and maintenance of desktop infrastructure.
• Implement quality systems and processes for team structure.

Skills

Team leadership

Customer service

Technical support

Incident resolution

Process improvement

Education

Relevant tertiary qualification in computer science or technology

Job description

Overview

Service Desk Lead — New Plymouth Based

This well-established energy company are proud to be on a journey to help Aotearoa meet its target of net zero emissions by 2050. They are busy, and in this dynamic role we are looking for an experienced Service Desk Lead, to assist them with streamlining their operations further.

This 6-month contract is responsible for leading their Service Desk team while ensuring the delivery of high-quality technical support services to their staff. You will be responsible for the overall improvement of service delivery practices, mentoring staff (4), and driving operational excellence to improve overall performance.

What You’ll Do

You will be responsible for providing both in-house and outsourced technical support functions strategy to support their nationwide team while maintaining high quality service delivery across their entire IT support ecosystem.

Specific responsibilities of the role include:

• Fostering a strong customer centric culture while promoting effective communication and collaboration between in-house and outsourced teams.
• Ensuring efficient incident resolution within agreed KPI’s and the overall maintenance of desktop infrastructure.
• The planning and organizing of workloads, review processes, schedules and procedures to meet deadlines.
• Implementing and maintaining quality systems and processes to support the structure, growth and agility of their team including the development of progress reports, etc.
• An ability to change and adapt to a rapidly changing environment and to be always looking and challenging around continuous improvement

Qualifications

What You’ll Bring:

Energy, excitement and a real passion to work within this defining future sector in the energy industry!

You will have a relevant tertiary qualification in computer science, technology or similar.

This is a fantastic opportunity to join this energised team and company to be at the top of the energy future!

We will only look at those with the current legal right to live and work in NZ.

To apply for the above position please send a copy of your CV with a covering letter in full confidentiality or phone Bruce on 0212477311 for further information.