IT Service and Support Specialist

Potentia Dunedin; Timaru; Hybrid; NZD 70,000 - 85,000; Full time

Job summary

A regional IT service provider is seeking an IT support specialist to be the primary contact for staff across multiple sites in New Zealand. This role involves delivering hands-on technical support, mentoring colleagues, and managing IT assets while ensuring smooth operations. Strong customer service skills, experience with Windows and Microsoft 365, and a tertiary IT qualification or equivalent experience are required. Candidates should be comfortable with regional travel and varied work environments.

Qualifications

• Proven experience delivering business IT support with strong customer service skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Experience with Windows environments, Microsoft 365, and mobile device management.
• Organised and able to prioritise effectively in a fast-paced environment.
• Natural mentoring ability and interest in team development.
• Comfortable with regional travel and supporting varied work environments.
• ITIL experience or certification preferred.

Responsibilities

• Act as the primary IT contact for staff across multiple sites.
• Deliver hands-on technical support for Windows systems, Microsoft 365, and mobile devices.
• Provide on-site support through regular regional travel.
• Manage user accounts, permissions, and IT asset inventory.
• Log and track requests within the ITSM platform.
• Mentor and coach colleagues to strengthen IT service delivery.
• Collaborate with the wider IT team to resolve recurring issues.
• Install, configure, and troubleshoot applications and network systems.

Skills

Customer service skills

Communication of technical concepts

Organization

Mentoring ability

Experience with Windows environments

Microsoft 365 knowledge

Mobile device management

Education

Tertiary IT qualification or equivalent experience

Tools

ITSM platform

Job description

The Opportunity

Join a growing organisation during an exciting expansion phase. This role combines technical problem-solving with people-focused service delivery, giving you the chance to be the go-to IT expert. You’ll ensure smooth day-to-day operations while building leadership skills through mentoring and team development. With regular regional travel and a supportive team environment, this position offers variety, professional growth, and the satisfaction of keeping essential services running through reliable technology.

About the Organisation

This established group operates across multiple sites in New Zealand’s central region and has built a strong reputation for both service delivery and staff development. Known for their supportive, collaborative culture, they value expertise, reliability, and human-centred approaches to both operations and technology. Currently expanding their services and geographic footprint, they’re investing in IT capability to match their growth.

The Role

• Act as the primary IT contact for staff across multiple sites
• Deliver hands-on technical support for Windows systems, Microsoft 365, and mobile devices
• Provide on-site support through regular regional travel
• Manage user accounts, permissions, and IT asset inventory
• Log and track requests within the ITSM platform
• Mentor and coach colleagues to strengthen IT service delivery
• Collaborate with the wider IT team to resolve recurring issues
• Install, configure, and troubleshoot applications and network systems

Your Fit

• Proven experience delivering business IT support with strong customer service skills
• Ability to communicate technical concepts clearly to non-technical users
• Experience with Windows environments, Microsoft 365, and mobile device management
• Organised and able to prioritise effectively in a fast-paced environment
• Natural mentoring ability and interest in team development
• Comfortable with regional travel and supporting varied work environments
• ITIL experience or certification preferred
• Tertiary IT qualification or equivalent practical experience

If you’re looking for a varied, hands-on IT role where you can make a real impact while building your career, we’d love to hear from you.