IT Service Analyst – Remote Support & Automation

Department of Corrections; Wellington; Hybrid; NZD 80,000 - 112,000; Full time

Job summary

Department of Corrections – Wellington, North Island. The IT Service Analyst role is based at the Wellington National Office with the option to work from home up to two days per week.

You will support ICT requests, coordinate with external providers, and help customers shape their IT requirements. We value tech-savvy, customer-focused professionals who can manage multiple tasks, communicate clearly, and work well with senior staff in time-sensitive situations.

Qualifications

• Tech-savvy and customer-focused IT support mindset.
• Strong interpersonal and written/oral communication skills.
• Experience dealing with senior stakeholders in time-sensitive situations.

Responsibilities

• Provide an efficient channel for ICT requests and coordinate with external providers.
• Monitor delivery of non-service desk requests by providers.
• Assist customers to shape their requests and support day-to-day ICT needs.

Skills

Teamwork

Communication

Data entry

Microsoft 365

Organisation

Stakeholder engagement

Tools

Microsoft 365 (Excel, Teams, SharePoint)

Job description

Department of Corrections – Wellington, North Island. The IT Service Analyst role is based at the Wellington National Office with the option to work from home up to two days per week.

You will support ICT requests, coordinate with external providers, and help customers shape their IT requirements. We value tech-savvy, customer-focused professionals who can manage multiple tasks, communicate clearly, and work well with senior staff in time-sensitive situations.