IT On-Site Support Specialist

WSP Consultancy Pte Ltd; Queenstown; On-site; NZD 65,000 - 85,000; Full time

Job summary

A leading IT support company in Queenstown is seeking an IT On-Site Support Specialist. This role involves providing hands-on IT support, managing requests, and ensuring efficient office IT operations. The ideal candidate has a degree in computer science, 2-5 years of experience in Level 2 IT support, and excels in customer service and communication. If you're passionate about technology and problem-solving, we'd love to hear from you!

Qualifications

• 2–5 years of experience in Level 2 IT support.
• Familiarity with IT Service Ticketing System and ITIL processes.

Responsibilities

• Provide IT support at the main office and remote support when necessary.
• Escalate complex issues to specialized support teams.
• Fulfill standard requests like PC builds and software installations.
• Help maintain shared IT services.
• Keep accurate IT asset records.

Skills

Customer service mindset

Problem-solving

Clear communication

Education

Degree or certification in computer science or related field

Tools

Microsoft Office 365

Job description

Job Description:

WSP is committed to delivering high-quality IT support through remote help desk, self-service tools, and on-site specialists. As an IT On-Site Support Specialist, your main role is to handle IT issues that require physical presence at the company office. This position is ideal for someone who enjoys being hands-on, working directly with users, and staying active in a fast-paced environment.

Main Responsibilities:

• Provide IT support at your main office and provide remote support when necessary.
• Escalate complex issues to specialized support teams when needed.
• Fulfill standard requests, including PC builds, new user configuration, and software installations.
• Help maintain shared IT services like printers, Wi-Fi, and AV equipment.
• Keep accurate IT asset records.
• Assist with system performance testing and documentation.
• Conduct IT onboarding sessions for new employees and train users on IT best practices and tools.
• Keep the agile office IT equipment and stockroom organized.

Required Experience:

• Strong customer service mindset.
• Passion for technology and problem-solving.
• Clear communication skills (spoken and written).
• 2–5 years of experience in Level 2 IT support.

Education & Skills:

• Degree or certification in computer science or related field.
• Proficient in Microsoft Office 365 and common office software.
• Familiarity with IT Service Ticketing System and ITIL processes.