IT Helpdesk Level 1

Hennessy Industries; Auckland; On-site; NZD 50,000 - 80,000; Full time

Job summary

An innovative company seeks an IT Support Technician to join a dynamic team in Auckland. In this hands-on role, you will be the key player in providing exceptional IT support to internal users, troubleshooting various technical issues, and ensuring smooth operations. If you are passionate about technology and enjoy helping others, this opportunity is perfect for you. Join a forward-thinking organization that focuses on sustainable solutions and empowers its employees through continuous learning and support. Be part of a team that values collaboration and strives to make a positive impact in the tech industry.

Benefits

Employee Assistance Program

Referral Bonus

Tuition Assistance

Commitment to Sustainable Goals

Qualifications

• 1-2 years in a technical support or help desk role.
• Strong troubleshooting skills across hardware/software.

Responsibilities

• Provide onsite and remote IT support to internal users.
• Troubleshoot hardware, software, and connectivity issues.

Skills

Troubleshooting Skills

Communication Skills

Technical Support

Problem-solving

Education

Relevant IT Degree

Hands-on Experience

Tools

Microsoft Office

ServiceNow

Job description

Are you passionate about solving tech issues, helping others, and being the go-to person for IT support? We’re looking for an IT Support Technician to join our dynamic team in Northcote, Auckland. Reporting into the Service Delivery Manager, this is a hands-on, office-based role where you’ll play a key part in delivering seamless IT support to end-users across the business.

What You’ll Be Doing:

1. Provide onsite and remote IT support to internal users
2. Troubleshoot hardware, software, and connectivity issues
3. Set up and maintain computers, printers, and devices
4. Support system rollouts and software installs
5. Log and track issues using our ITSM platform
6. Collaborate with the wider IT team to resolve recurring problems

Minimum Requirements:

1. Relevant IT degree or equivalent hands-on experience
2. 1–2 years in a technical support or help desk role
3. Strong troubleshooting skills across hardware/software
4. Familiarity with Microsoft Office and Windows environments
5. Experience using ServiceNow or similar (preferred)
6. Great communication skills and a proactive mindset

You’ll Love This Role If You:

1. Enjoy solving problems and helping people.
2. Work well in a team and take pride in delivering great service.
3. Are organised, focused, and eager to learn.

From multi-energy fuelling and EV charging to car wash technology and vehicle repair tools, we are industry-leading brands enabling the way the world moves and a sustainable future. We create the connected hardware and software that keep the places drivers rely on every day running smoothly. We enable fleets to optimize operations and transport goods efficiently and sustainably. We transform consumer experiences at convenience stores with cutting-edge technologies.

We’re at the crux of the energy transition, widespread urbanization, and digital transformation. And we’re building on a strong legacy of success to connect, manage, and scale smarter, more sustainable solutions for our customers, our stakeholders, and our planet.

Perks at Vontier:

1. Commitment to sustainable goals: including decarbonising transportation with smart, safe, and sustainable solutions. Our focus on inclusion aligns with the United Nations Global Compact (UNGC).
2. Employee Assistance Program: we have 24-hour support line for our team members and their families.
3. Referral Bonus: Refer a friend and enjoy a referral bonus of $1000 on us!
4. Tuition Assistance: of up to $3000 for children of our employees!