Internal Account Manager

Symbio Global; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet

20% off mobile services

Flexible working arrangements

Employee Assistance Program

Monthly rewards and recognition

Internal training resources

Yearly allowance for company merchandise

Fitness Passport access

Job summary

Symbio Global is seeking two motivated Internal Account Managers for full-time, permanent roles in Wellington. The ideal candidates will excel in building strong client relationships and possess solid commercial instincts, contributing to the growth of our customer portfolio.

This role involves managing account strategies, overseeing margin performance, and collaborating effectively with customers and internal teams. Symbio Global values diversity and inclusion, offering a supportive work environment.

Qualifications

• Entry to mid-level background in account management, sales, or business development.
• Experience managing commercial relationships.
• Strong negotiation skills and success in account or sales environments.

Responsibilities

• Build client relationships by managing and growing strong partnerships across your portfolio.
• Drive strategic outcomes by planning and acting to improve client results.
• Identify shifts in key accounts and respond quickly.
• Collaborate effectively with customers, peers, and internal teams.
• Shape and deliver account plans with sound commercial judgement.
• Oversee day-to-day margin performance.

Skills

Account management experience

Relationship skills

Proven commercial acumen

Job description

Overview

We’re looking for two motivated Internal Account Managers to join our Wellington team in full‑time, permanent roles. If you enjoy building strong client relationships, understand the telco landscape, and bring solid commercial instincts, these roles offer a great opportunity to make an impact. With experience across account management, sales, or business development, you’ll play a key role in supporting and growing our customer portfolio.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of “Be good to people” everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Dont be ordinary, be awesome; Think BIG; No bullsh*t; Be good to people; Have fun. We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

The good stuff (Benefits)

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Responsibilities

• Build client relationships by managing and growing strong partnerships across your Symbio portfolio.
• Drive strategic outcomes by planning and acting to improve client results.
• Stay ahead of changes by identifying shifts in key accounts and responding quickly.
• Collaborate effectively by working smoothly with customers, peers, and internal teams.
• Lead account strategy by shaping and delivering account plans with sound commercial judgement.
• Manage customer margin by overseeing day-to-day margin performance.

Qualifications

• Account management experience - entry to mid‑level background in account management, sales, or business development
• Relationship skills - experience managing commercial relationships
• Proven commercial acumen - strong negotiation skills and success in account or sales environments

Let’s talk about you

To be successful in this role you will possess these attributes and experience: strong account management background, relationship skills, and proven commercial acumen.

How to apply

Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch. Even if you feel you don’t meet all the requirements, we’d still love to hear your story. If you have any questions, contact our team at [e-mail]. We can’t take applications through email, so please apply via the job link we’ve set for this role.

Company information

Aussie Broadband is an Australian operated telecommunications company formed in 2008 and based in Morwell, Victoria. The company focuses on nbn™ (NBN) subscription plans and bundles for residential homes, small businesses, not-for-profits, corporate/enterprise, and managed service providers. As a licensed carrier, services are provided through a wholesale agreement with NBN Co, leased backhaul infrastructure, and its own network equipment. The company also offers VoIP, mobile plans, entertainment bundles through Fetch TV, and connections via OptiComm. With its acquisition of Over the Wire, the company is a Tier 1 voice provider offering tailored cloud, connect and collaborate solutions to business, government, and enterprise customers.