Insurance New Business Specialist | Client-First & Efficient

AIA Hong Kong and Macau; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a New Business Representative to help customers begin their journey by processing new business applications accurately and with care. You will work in the New Business team, building trusted relationships with customers, advisers, and internal stakeholders while delivering a seamless experience across every interaction.

You will develop knowledge of insurance products, underwriting processes, and digital tools while contributing to a high-performing,

Qualifications

• Experience delivering excellent customer service in a customer contact, administrative, or financial services environment.
• Strong attention to detail and accuracy in processes.
• Ability to manage priorities and own tasks to meet deadlines.
• Collaborative approach with customers and stakeholders.
• Comfort with learning new systems and using technology to improve efficiency.

Responsibilities

• Process new business applications accurately and efficiently.
• Deliver responsive, professional service across customer and stakeholder interactions.
• Apply underwriting terms and business standards consistently for quality and compliance.
• Identify customer needs and provide tailored support to improve satisfaction and retention.
• Build relationships with advisers, customers, and colleagues to improve service delivery.

Skills

Customer service

Attention to detail

Prioritization

Collaboration

Tech-savviness

Insurance knowledge

Job description

AIA Hong Kong and Macau is seeking a New Business Representative to help customers begin their journey by processing new business applications accurately and with care. You will work in the New Business team, building trusted relationships with customers, advisers, and internal stakeholders while delivering a seamless experience across every interaction.

You will develop knowledge of insurance products, underwriting processes, and digital tools while contributing to a high-performing,