Infrastructure Engineer | Newmarket

Metlifecare; Auckland; Hybrid; NZD 80,000 - 110,000; Full time

Job summary

Metlifecare is seeking an Infrastructure Engineer to maintain technology infrastructure across its retirement village network. The role involves proactive monitoring, incident resolution, and providing technical support. Candidates should have relevant IT qualifications and 3-5 years of experience in infrastructure and network support, with strong knowledge of network protocols and security systems.

Benefits

3 paid wellness days per annum

1 paid day of leave to celebrate your birthday

Health insurance – automatic free coverage for all permanent staff

26 weeks of parental leave on full pay

5 days paid leave for partners

KiwiSaver contributions continued for those over 65

Employee assistance program (EAP)

Refer-a-friend incentive of up to $1500

Access to online training modules and courses

Support for education, development, and training

Qualifications

• Approximately 3-5 years of experience in infrastructure and network support.
• Strong knowledge of network protocols and security systems.
• Experience with healthcare technology systems is highly desirable.

Responsibilities

• Execute proactive monitoring of critical village infrastructure.
• Identify and remediate potential issues before they impact service delivery.
• Support monitoring and maintenance of various network infrastructure.

Skills

Network protocols

Security systems

VoIP

Communication systems

Audiovisual technologies

Infrastructure monitoring tools

Education

Relevant IT qualification

Job description

Ensure the reliable operation of technology infrastructure across our retirement village network

• Hybrid work environment and extensive list of benefits
• Join a growth industry with a solid pipeline of digital initiatives

About the Role

As our business growth continues, we are seeking an Infrastructure Engineer to ensure the reliable operation of technology infrastructure across our retirement village network while providing comprehensive technical support. This role focuses on maintaining critical infrastructure systems through proactive monitoring, partner coordination, and operational support, with an emphasis on day-to-day infrastructure management and implementation support.

Based in our Newmarket Support Office and reporting to the Village Infrastructure (IT) Manager, we support a hybrid working model where you will have the flexibility to balance your work environment.

Key Accountabilities

1. Execute proactive monitoring of critical village infrastructure utilizing established frameworks and tools.
2. Identify and remediate potential issues before they impact service delivery.
3. Support monitoring and maintenance of various network infrastructure (e.g., LAN, WAN, Wi-Fi, Firewall), nurse call and emergency response systems, building security, and access control systems.
4. Coordinate incident investigation and resolution with partners.
5. Maintain accurate system documentation and configuration records.
6. Provide technical guidance to Service Desk on domain-specific issues.

About You

You will have a relevant IT qualification and approximately 3-5 years of experience in infrastructure and network support. Strong knowledge of network protocols, security systems, VoIP, communication systems, audiovisual technologies, and infrastructure monitoring tools is essential. Experience with healthcare technology systems such as nurse call and emergency response systems is highly desirable.

You are a proactive team player with a collaborative mindset, willing to support where needed, take initiative, and contribute to the team's success.

About Us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to over 6,500 New Zealanders. We pride ourselves on empowering residents to be their best selves. We operate over 36 villages nationwide and employ more than 2,000 staff.

Staff Benefits

• 3 paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health insurance – automatic free coverage for all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners
• KiwiSaver contributions continued for those over 65 who are opted in
• Employee assistance program (EAP)
• Refer-a-friend incentive of up to $1500*
• Access to online training modules and courses from leading providers
• Support for education, development, and training

Interested in other opportunities at Metlifecare? Visit our careers page at www.careers.metlifecare.co.nz/home to explore current vacancies.

Please ensure you have valid identification and work eligibility documentation when applying.