Infrastructure Engineer

Aotearoa New Zealand Association of Social Workers; Māngere-Ōtāhuhu; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Free car parking

Onsite café & discounts

Flexible working options

Learning & development programs

Job summary

Foodies is seeking a self-motivated Infrastructure Engineer to join our IT Operations team. You will be the first point of contact for infrastructure support, maintaining 2000+ servers and modern enterprise platforms. The role emphasizes proactive problem solving and collaboration with internal teams and vendors.

We value hands-on expertise with Citrix, VMware, AD/Exchange, and security tooling, with opportunities to influence infrastructure strategy and growth.

Qualifications

• 1–3 years' experience in IT Infrastructure or similar technical support role.
• Strong technical knowledge of enterprise technologies including Citrix, VMware, Enterprise Storage, Group Policy, Active Directory, Exchange, Anti-Virus, Skype, Proxy, Email Security, Commvault, Acronis, SCCM, and infrastructure monitoring tools.
• Experience with PowerShell scripting and Microsoft Intune would be highly advantageous.

Responsibilities

• Act as the first point of contact for IT Infrastructure support, delivering exceptional customer service and technical expertise.
• Administer, support, and maintain enterprise Infrastructure platforms, including Citrix, VMware, Active Directory, Exchange, endpoint security, proxy services, email security, Commvault, SCCM, Acronis, and other core technologies.
• Manage and prioritise the Infrastructure support queue, ensuring incidents and service requests are resolved within agreed SLA.
• Investigate, troubleshoot, and resolve infrastructure incidents and service requests in a timely and effective manner.
• Escalate major incidents and high-priority issues as required to ensure prompt resolution and minimise business impact.
• Contribute to end-to-end Infrastructure operational processes, reporting, capacity planning, and continuous service improvement initiatives.
• Provision, install, configure, operate, monitor, and maintain infrastructure hardware, software, and associated services.
• Collaborate with internal teams, vendors, and stakeholders to deliver secure, reliable, and high-performing infrastructure services.
• Maintain accurate technical documentation, operational procedures, and knowledge management resources.

Skills

IT Infrastructure experience

Citrix

VMware

Active Directory

Exchange

SCCM

PowerShell

Intune

Tools

Citrix

VMware

Active Directory

Exchange

Commvault

Acronis

Job description

Kiaora. We’reFoodies. You know New World,PAK’nSAVEand FourSquareright?That’sus!

With 300+ stores and over 27,000 Foodies acrossTeIka-a-Maui, our North IslandCo-op hasthe privilegeof helpingNew Zealanders get more out of life. Locallyowned, we reflect the communities weserve,andwecelebrate our people - our taonga, every day for being uniquely them.

Our Support Centre is 1,000+people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”.

TeTūranga– About the role

We’re on the hunt for a self-motivated and keen Infrastructure Engineer to join the team. You will be working in a customer-focused, high-performing IT Operations function, keeping things ticking across our 2000+ servers! As an Infrastructure Engineer you will work alongside a strong team of Infrastructure Engineers as well as a range of stakeholders through the business.

We are looking for an Infrastructure Engineer to join our team to support our existing deployments as well as expand our infrastructure. If you’re keen to join a forward-thinking team and help drive the business forward with new technologies and play a pro-active role in influencing our infrastructure strategies, then apply today!

Whatyou’lldo

Act as the first point of contact for IT Infrastructure support, delivering exceptional customer service and technical expertise.

Administer, support, and maintain enterprise Infrastructure platforms, including Citrix, VMware, Active Directory, Exchange, endpoint security, proxy services, email security, Commvault, SCCM, Acronis, and other core technologies.

Manage and prioritise the Infrastructure support queue, ensuring incidents and service requests are resolved within agreed SLA .

Investigate, troubleshoot, and resolve infrastructure incidents and service requests in a timely and effective manner.

Escalate major incidents and high-priority issues as required to ensure prompt resolution and minimise business impact.

Contribute to end-to-end Infrastructure operational processes, reporting, capacity planning, and continuous service improvement initiatives.

Provision, install, configure, operate, monitor, and maintain infrastructure hardware, software, and associated services.

Collaborate with internal teams, vendors, and stakeholders to deliver secure, reliable, and high-performing infrastructure services.

Maintain accurate technical documentation, operational procedures, and knowledge management resources.

We’recommitted toproviding awesome experiences for our people, includingoffering a range of benefits

Free carparking,we’vegot over 1,000 carparks including36EV plugs

Onsite café with subsidised meals, mini mart, 5% discount at our retail stores

Flexible working options, a day off on your birthday

Inhouse learning and development courses, flu vaccinations, and social network groups (we call them Tribes)

You may currently be a Senior End User Compute/Desktop Support Engineer within a large organisation, or an Infrastructure Engineer in a smaller environment looking to take the next step in your career. Most importantly, you will be passionate about technology, eager to learn, and motivated to grow your infrastructure expertise within a supportive team environment.

Keys to your success in this role:

1–3 years' experience in IT Infrastructure or similar technical support role.

Experience building positive working relationships and collaborating effectively within a team environment.

Strong technical knowledge of enterprise technologies, including Citrix, VMware, Enterprise Storage, Group Policy, Active Directory, Exchange, Anti-Virus, Skype, Proxy, Email Security, Commvault, Acronis, SCCM, and infrastructure monitoring tools.

A proactive approach to problem-solving, with a willingness to challenge the status quo and contribute to continuous improvement initiatives.

A solid understanding of infrastructure and network architecture principles.

The ability to adapt to changing priorities and effectively manage competing demands.

Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.

Experience with PowerShell scripting and Microsoft Intune would be highly advantageous.

Why Join Foodies?

Experience awesome. Achieve awesome. Be Awesomely you.

We’reproud to have a focus on Diversity & Inclusion here at Foodiesandwelcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourageyou to apply with all your awesomenessand welcome yourdiverse background, includinganydisability,additionalhealth and mental health needs, and/or neurodiversity.